Senior Manager - Chapter Lead, IAM Software Engineering

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew, and employee experience each and every day.

Leading the security of our business is the Global Cyber Security (GCS) organization made up of leading practitioners who partner with the enterprise and provide security for the next set of groundbreaking opportunities business. We take on the highest security challenges for McDonalds – driving security platforms, enabling McDonalds to do business securely, and helping continuously mature secure practices for McDonalds all while improving operational effectiveness. GCS provides access to compelling career paths for aspiring technologists. It’s bonus points when you get to see your family and friends use the tech you secure at their favorite McDonald’s restaurant.

As a Senior Manager – Chapter Lead, Identity and Access, you will report to the Director of Identity and Access Engineering. As the leader of an IAM engineering team, you will be responsible for guiding the team in achieving functional expertise and delivering high-quality services for our identity and access platform. This is an exciting opportunity for you to play a critical role in transforming our global identity and access platform, working closely with our Product Managers, Technical Leads, and Architecture teams.

• Support the hiring and management of our IAM engineering team, being a critical participant in their career growth.
• Provide the team with a roadmap in implementing software engineering practices for higher code quality.
• Help your team become better software developers and prepare them for bigger challenges.
• Be a practitioner and evangelist of DevOps, Test and Learn cultures.
• Drive professional development through technology, skill sets and tools to foster professional growth among our software engineers, resulting in improved productivity and high-quality outputs.
• Drive individual performance evaluations by defining standards and conducting assessment, as well as gathering feedback from Tech Leads and other stakeholders.
• Help define quality and testing standards (e.g., attributes of well written code, test frameworks to use, measures of quality, etc.).
• Support Product Managers, Tech Leads and Senior Tech Leads in sourcing the right technical talent for squads and matching skill needs with capacity.
• Develop resourcing forecasts for software engineers assigned to digital backend technology projects.
• Help define skillsets and identify libraries, tooling and frameworks that improve engineering productivity.
• Build community and knowledge sharing opportunities within the different engineering chapters.
• Lead efforts to drive continuous improvement in delivery speed, quality, value and applied innovation.

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• 7+ years of C Sharp, .NET, or similar software development experience, with knowledge of Agile software development process.
• Experience in partnering with product and program management teams.
• A bachelor's degree in computer science or equivalent combination of technical education and work experience.
• Must be able to clearly articulate goals, expectations, and provide feedback to team members. Strong communications skills are required to build trust and foster collaboration within the chapter, as well as facilitate effective communications with stakeholders outside of the team.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• A deep understanding of the technical aspects of software development including coding languages, software architecture, database design, and other technical areas relevant to the team’s work.
• Proficiency in goal setting, prioritization, delegation, and performance management. Ability to motivate team members and create a positive team culture.
• Ability to navigate complex matrix organization structures.

Preferred Qualifications

• 3+ years of people management experience
• Experience leading a team of 7+ engineers a plus
• Proficiency in the latest microservice and API architectures and technologies a plus
• Knowledge of IAM concepts, protocols, and technologies, including but not limited to identity provisioning, authentication, authorization, RBAC, SSO, and federation a plus
• Understanding of industry frameworks and standards such as OAuth, SAML, OpenID Connect, and LDAP a plus

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