Senior Manager, Risk Operations
Job Summary
Job Description
Super.com is seeking a Senior Manager for its Risk Operations team. This role involves managing payment fraud, offerwall fraud, and KYC functions, reporting into Finance but embedded in cross-functional teams. The Senior Manager will act as the business owner for these areas, driving strategy, refining responses to evolving risks, and managing a team of analysts. The ideal candidate will have deep knowledge of fraud prevention, be comfortable operating autonomously, and interact with senior executives. Responsibilities include developing and refining fraud strategy and operations, monitoring key metrics through dashboards, managing external solution providers, and leading a team to meet business priorities and quality standards.
Must have:
- 8+ years in payment fraud, offerwall fraud, or KYC
- Strong analytical skills with BI tools (Looker, Tableau)
- Self-motivated and able to prioritize in a fast-paced environment
- Excellent communication skills for varied audiences
- Experience building and scaling teams
Good to have:
- Financial crimes investigation experience
- Basic SQL skills
- Bachelor's degree in Business Administration or related
- Relevant certifications (CPFPP, CFE)
Perks:
- Remote-first work environment
- Flexible global working hours
- Unlimited Paid Time Off
- Recharge days
- Travel discounts
- Weekly UberEats credit
- Annual company offsites
- Generous parental leave
- Flexible return-to-work plans
- Competitive salary packages
- Equity options
- Comprehensive benefits from day one
- Wellness budgets
- Personal and team development budgets
6 skills required
Job Details
At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.
For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.
We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.
About the role
Risk Operations at Super.com has a wide scope spanning payment fraud, offerwall fraud, and KYC. Functionally, we report into Finance, but we are also embedded into various cross-functional, mission-aligned teams (MATs). This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions.
This is a unique opportunity to lead a data-driven risk operations team for a company that is both an established card-not-present merchant and a fast-growing fintech. As the business owner of payment fraud, offerwall fraud, and KYC, you will keep a pulse on the company’s products and initiatives in order to identify evolving risks and continuously refine our response. Additionally, you will manage a team of analysts, with potential for growing the team over time. The ideal candidate has deep knowledge of fraud prevention principles and solutions available in the marketplace, and is comfortable operating autonomously and interacting with senior executives on a daily basis.
What you'll be working on
- Serve as the company’s subject matter expert on payment fraud, offerwall fraud, KYC, and related matters
- Develop and/or refine fraud strategy and operations, creating synergy between business lines whenever possible and optimizing for the company’s overall financial performance
- Develop and/or refine dashboards for key metrics and continuously monitor them, taking quick and decisive action as necessary
- Manage relationships with external solution providers, driving a proactive response to changes in the business and compliance with SLAs
- Manage a team, ensuring that work aligns with business priorities and meets quality standards
Who we're looking for
- 8+ years of progressive experience managing a combination of payment fraud, offerwall fraud, and/or KYC; experience at a fintech or adtech a plus
- Strong analytical skills, including proficiency with enterprise-grade business intelligence tools such as Looker or Tableau
- Resourceful, self-motivated, and able to independently prioritize shifting workloads in a high-growth, fast-moving, ambiguous, and matrixed environment
- Adept at communicating complex topics to a wide and varied audience, including senior executives
- Experience building and scaling a team
Bonus points for
- Financial crimes investigation experience
- Basic SQL skills
- Bachelor’s degree in Business Administration or related major; advanced degree preferred
- Relevant certification(s) such as CPFPP or CFE
$116,000 - $198,000 a year
As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.
Canada
Tier 1: $122,000 - $187,000 CAD
- Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region)
- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)
Tier 2: $116,000 - $178,000 CAD
- All other Regions and Municipalities
USA
$128,000 - $198,000 USD
We’ve got you covered
- We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms
- Other perks include: unlimited PTO, recharge days, travel discounts on Travel, Weekly UberEats credit, annual company offsites
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
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