Senior Manager, Shipping & Logistics

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Drive the future of eBay Australia’s customer experience by leading our shipping, logistics, and cross-border delivery strategy. This pivotal role owns the end-to-end shipping journey for millions of domestic and international transactions, ensuring speed, cost efficiency, and reliability. We seek a logistics innovator with deep expertise in global supply chains to optimize carrier partnerships, reduce friction in cross-border trade, and elevate seller and buyer satisfaction.

Key Responsibilities

Strategic Leadership:

• Develop & execute eBay Australia’s shipping & logistics roadmap, prioritizing cross-border efficiency and scalability.
• Lead carrier negotiations (domestic: AusPost, StarTrack, Toll; international: DHL, FedEx, UPS, regional specialists) for competitive rates, service levels, and innovation.
• Design solutions for complex international logistics challenges (customs clearance, duties/taxes, tracking, returns).

Operational Excellence:

• Manage day-to-day logistics performance across B2C, C2C, and B2B channels, focusing on delivery speed, cost, and reliability KPIs.
• Oversee cross-border compliance (Australian Border Force, AQIS, GST regulations) and risk mitigation.
• Partner with eBay’s global logistics teams to align and execute AU strategy with international programs

Cross-Functional Collaboration:

• Work with Product/Tech teams to enhance shipping tools, tracking visibility, and seller integration.
• Advise Commercial teams on logistics-driven growth opportunities (e.g., new international corridors).
• Support Customer Service with escalation resolution and root-cause analysis for delivery failures.

Data-Driven Innovation:

• Analyze shipping data (costs, transit times, damage rates) to identify trends, inefficiencies, and improvement areas.
• Pilot new technologies (e.g., AI-driven routing, blockchain customs docs) and last-mile solutions.
• Optimize returns logistics & reverse supply chains for international items.

Team & Stakeholder Management:

• Lead a team of logistics specialists; mentor talent and foster a culture of continuous improvement.
• Build trusted relationships with carriers, 3PLs, customs brokers, and internal stakeholders (Sales, Marketing, Finance).

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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