Senior NOC Technician

We are currently looking for a senior NOC Technician. We have 1 open position. Please apply and we can discuss!

Location: Boston, Massachusetts 
Salary: $70,000 – $90,000
Benefits: Full benefits
Type: Direct Hire
Sponsorship Available: No – Must be US Citizen or Permanent Resident. 

Most Important:

• Experience with Python.
• Experience with SD-WAN protocols.
• Experience troubleshooting and managing Fortinet Network Security Solutions.
• Can obtain a security clearance. 

Qualifications:

• A degree in Computer Science, Information Technology, or a comparable discipline is preferred; relevant professional experience may be considered in place of formal education.
• 2 years of hands-on experience in technical support or a comparable technical role.
• Familiarity with core networking concepts such as the OSI model, IP subnetting, and routing protocol fundamentals.
• Strong troubleshooting and critical thinking abilities, with a proven track record of resolving network-related issues effectively.
• Knowledge of agile methodologies and experience supporting task and project workflows in agile environments.
• Skilled at delivering exceptional customer service to enhance overall user satisfaction.
• Comfortable operating both autonomously and collaboratively in a partially remote work setting.

Responsibilities:

• Provide remote support by diagnosing and resolving managed service issues during calls with Client’s customers or onsite technicians.
• Support the deployment and onboarding of advanced security and networking technologies, including proprietary hardware developed internally.
• Address both technical and general service-related inquiries professionally and promptly, ensuring smooth operation of all NOC services.
• Collaborate with leading technology vendors such as Cisco, Fortinet, and VMWare to assist in the delivery and maintenance of large-scale network solutions.
• Continuously expand technical expertise in areas like enterprise networking, cybersecurity, and unified communications to deliver higher-value contributions aligned with Client’s objectives.
• Manage a personal workload of support tickets, responding quickly to issues, service requests, and change management tasks in line with SLA expectations.
• Oversee the stability and functionality of critical infrastructure, including SD-WAN platforms, firewalls, switches, routers, and other network devices.

If the above seems like a fit, then apply!!

CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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