Helpdesk Manager

We are seeking a Helpdesk Manager to oversee daily operations of a 20-person helpdesk team within a Managed Services environment. This role will work alongside two other managers to ensure smooth operations and delivery of IT support services. The ideal candidate is a supportive, people-focused leader who values and contributes to a strong, positive company culture. At the same time, they must be assertive, decisive, and confident in driving performance to meet organizational goals. This position requires balancing hands-on team management, relationship-building, and the ability to foster a collaborative environment while ensuring accountability and results.

Must Have

• Previous MSP (Managed Services Provider) experience
• Strong background with Microsoft enterprise platforms and Azure
• Prior management or supervisory experience leading a technical support/helpdesk team

Perks & Benefits

• Full benefits

We are currently looking for a Helpdesk Manager. We have 1 open position. Please apply and we can discuss!

Salary: $90k-$100k

Benefits: Full benefits

Type: W2 Contract-to-hire

Funding Round: N/A

Sponsorship Available: No

Must Haves:

• Previous MSP (Managed Services Provider) experience
• Strong background with Microsoft enterprise platforms and Azure
• Prior management or supervisory experience leading a technical support/helpdesk team

About the Role:

• We are seeking a Helpdesk Manager to oversee daily operations of a 20-person helpdesk team within a Managed Services environment. This role will work alongside two other managers to ensure smooth operations and delivery of IT support services.
• The ideal candidate is a supportive, people-focused leader who values and contributes to a strong, positive company culture. At the same time, they must be assertive, decisive, and confident in driving performance to meet organizational goals.
• This position requires balancing hands-on team management, relationship-building, and the ability to foster a collaborative environment while ensuring accountability and results.

If the above seems like a fit, then apply!!

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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