IT Support Analyst

We are currently looking for an IT Support Analyst. We have 1 open position. This role involves troubleshooting, repairing, and deploying various devices, handling on-site support, managing user access and cybersecurity controls, logging tickets in Jira, coordinating with vendors, and providing technical support during site operations.

Must Have

• 2-4 years of hands-on IT support or field deployment experience
• Strong troubleshooting skills across Windows, macOS, iOS, and basic networking
• Experience working with ticketing systems (Jira Service Management, ServiceNow, etc.)
• Knowledgeable in cybersecurity principles and IT compliance
• Proven ability to enable and manage multifactor authentication
• Excellent verbal and written communication; professional demeanor with all levels, including executives
• Team-player mindset, quick learner, and adaptable to rapidly changing technology environments
• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred

Perks & Benefits

• Full benefits

We are currently looking for an IT Support Analyst. We have 1 open position. Please apply and we can discuss!

Location: Atlanta, GA

Salary: $75-$90k

Benefits: Full benefits

Type: Direct-hire

Sponsorship Available: No

Must have skills:

• 2-4 years of hands-on IT support or field deployment experience
• Strong troubleshooting skills across Windows, macOS, iOS, and basic networking
• Experience working with ticketing systems (Jira Service Management, ServiceNow, etc.)
• Knowledgeable in cybersecurity principles and IT compliance
• Proven ability to enable and manage multifactor authentication
• Excellent verbal and written communication; professional demeanor with all levels, including executives
• Team-player mindset, quick learner, and adaptable to rapidly changing technology environments
• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred

Responsibilities:

• Troubleshoot, repair, and deploy desktops, laptops (Windows/macOS), iPhones, and other endpoint devices
• Handle on-site break/fix support in the warehouse, shop, and user workstations
• Provision and manage user access: Google Workspace accounts, group assignments, and multifactor authentication
• Monitor and enforce web filtering, email hardening, and basic cybersecurity controls
• Log, prioritize, and resolve support tickets in Jira; author and update documentation in Confluence
• Coordinate with vendors on Wi-Fi, CCTV, access control, network cabling, and hardware rollouts
• Provide on-site technical support during depot openings, upgrades, and incident response

If the above seems like a fit, then apply!!

CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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