Associate Backup Engineer - Hybrid Cloud Support

As a Backup Engineer, you will provide technical support for backup-related issues across on-premises, Microsoft Azure, and AWS environments. You will be crucial in maintaining customer systems and ensuring seamless operations, while continuously developing your skills through training programs. Key responsibilities include delivering technical support, working with Commvault and Metallic services, collaborating with teams, troubleshooting, and escalating complex issues.

Must Have

• Deliver technical support for backup systems and customer issues across hybrid cloud environments
• Work on Managed Hosted Commvault and SaaS Metallic services to ensure business stability
• Collaborate with customers and internal teams to gather information and resolve incidents effectively
• Apply troubleshooting techniques and escalate complex issues when necessary
• Contribute to knowledge sharing and process improvement within the team
• Strong understanding of backup technologies and hybrid cloud environments
• Familiarity with Commvault and Metallic platforms
• Basic knowledge of Microsoft Azure and AWS services

Perks & Benefits

• Unparalleled opportunities for talent to grow, make an impact, and shape the future of technology
• Empowerment to work across borders, innovate fearlessly, and continuously develop skills through world-class learning and development programs
• Exposure to enterprise-class tools, cutting-edge platforms, and global projects
• Advancing technical expertise in a supportive environment
• Being part of a purpose-driven culture where ideas matter, growth is supported, and career can go global

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here.

Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Backup Engineer – Hybrid Cloud Support

• Do you enjoy solving technical challenges and ensuring business continuity for global customers?
• Are you passionate about learning cutting-edge technologies like Commvault, Metallic, Azure, and AWS?

Role Purpose

As a Backup Engineer, you will provide technical support for backup-related issues across on-premises, Microsoft Azure, and AWS environments. You will play a key role in maintaining customer systems and ensuring seamless operations while continuously developing your skills through our training programs.

Key Responsibilities

• Deliver technical support for backup systems and customer issues across hybrid cloud environments.
• Work on Managed Hosted Commvault and SaaS Metallic services to ensure business stability.
• Collaborate with customers and internal teams to gather information and resolve incidents effectively.
• Apply troubleshooting techniques and escalate complex issues when necessary.
• Contribute to knowledge sharing and process improvement within the team.

What we need to see from you

• Strong understanding of backup technologies and hybrid cloud environments.
• Familiarity with Commvault and Metallic platforms.
• Basic knowledge of Microsoft Azure and AWS services.
• Good communication skills and ability to work in a multicultural team.
• A proactive mindset with a passion for continuous learning and collaboration.

Why Join Us?

You’ll gain exposure to enterprise-class tools, cutting-edge platforms, and global projects while advancing your technical expertise in a supportive environment.

Job Function

Software & Cloud