Associate Consultant - Azure & M365 Support

As an Associate Consultant, you will be responsible for handling complex support tickets related to Azure and M365, ensuring timely resolution and excellent customer communication. This role involves collaborating with consultants and stakeholders, providing guidance to junior team members, and contributing to process improvements and knowledge sharing within the team to maintain service excellence.

Must Have

• Manage incidents and service requests in line with SLAs and customer expectations.
• Collaborate with consultants and stakeholders to gather all necessary information for resolution.
• Provide guidance and coaching to junior team members by sharing best practices and solutions.
• Communicate effectively with customers during critical events and ensure transparency.
• Contribute to process improvements and knowledge-sharing initiatives within the team.

Perks & Benefits

• Inclusive, innovation-driven global team culture
• Opportunity to deepen your expertise across Microsoft technologies
• Work on diverse projects
• Comprehensive benefits tailored per region

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here.

Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Associate Consultant – Azure & M365 Support

• Do you enjoy solving complex technical challenges and helping customers succeed?
• Are you passionate about learning and sharing knowledge in a collaborative environment?
• Do you want to grow your expertise across Microsoft technologies while working on global projects?

As an Associate Consultant, you will handle complex support tickets related to Azure and M365, ensuring timely resolution and outstanding customer communication.

Your contribution helps maintain service excellence and supports knowledge sharing within the team.

Key Responsibilities:

• Manage incidents and service requests in line with SLAs and customer expectations.
• Collaborate with consultants and stakeholders to gather all necessary information for resolution.
• Provide guidance and coaching to junior team members by sharing best practices and solutions.
• Communicate effectively with customers during critical events and ensure transparency.
• Contribute to process improvements and knowledge-sharing initiatives within the team.

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What's in it for you?

• Inclusive, innovation-driven global team culture
• Opportunity to deepen your expertise across Microsoft technologies
• Work on diverse projects
• ...and much more! (comprehensive benefits tailored per region).

What we need to see from you

• Strong problem-solving skills and ability to work in a customer-facing support environment.
• Solid understanding of Azure and Microsoft 365 platforms.
• Knowledge of Active Directory/Azure AD and related administration tasks.
• Familiarity with networking concepts (DNS, DHCP) and troubleshooting.
• Excellent communication skills in English and ability to work in a multicultural team.

Job Function

Software & Cloud