Senior Partner Solution Engineer
Job Summary
Job Description
- Subject matter expert for Vertex Partner Ecosystems
- Support E-commerce Partner sales cycles
- Focus on product roadmap, feature/functionality, integration
- Enable platform and channel partners
- Transfer e-commerce knowledge to sales engineers
- Support sales and consulting personnel
- SME for partner marketing and thought leadership
- Knowledge of Shopify, Adobe, Salesforce Commerce Cloud
- Knowledge of Marketplace and Sub-Billing platforms
- Comfortable communicating commerce market trends
- Grasp of E-commerce domain vocabulary
- Technical and functional knowledge of Salesforce Platform
- ERP business process knowledge and integration
- Technical/functional troubleshooting capability
- Understanding of Sales Tax in e-commerce checkout
- Experience in developing relationships
- Ability to assess customer and business expectations
- Ability to establish clear client objectives
- Experienced in identifying market opportunities
- Leadership and influencing skills
- Working knowledge of Sales Tax Automation software (plus)
- Excellent written and verbal communication skills
- Influencing and negotiation skills
- Excellent presentation skills
- Strategic thinking
- Self-motivated, accountable, teamwork
- Results-oriented, customer-focused
- Bachelor's Degree required, Master's preferred
- Ten plus years of experience in E-commerce ecosystem solution engineering, software development, or implementation.
- ERP, Tax/Tax Technology, or Tax Professional Certifications recommended.
7 skills required
Job Details
Job Description:
This position is responsible for being the subject matter expert for one of Vertex's Partner Ecosystems. Accountable for supporting the Ecommerce Partner Ecosystem/Vertex sales cycles from a product roadmap, feature/functionality, and integration perspective, focusing on support and enablement of Ecosystem platform and channel partners who are implementing Vertex solutions. Additional responsibilities include e-commerce knowledge transfer to sales engineers, supporting sales and consulting personnel in strategic sales and customer engagement opportunities, and being a Subject Matter Expert (SME) for partner marketing resources and thought leadership at Partner events.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Responsible for driving business to revenue targets by supporting the E-commerce Partner team priorities and strategic partnerships with specific Ecosystems and Channel Partners.
- Responsible for training and enablement of internal/external stakeholders on Vertex Ecommerce integrations, tax knowledge, and integration functionality, and its users' specific technical, compliance, and business needs.
- Provides domain Partner ecosystem expertise related to tax/technical/functional knowledge related to the Partner Ecosystem integrations, enhancements, and new initiative opportunities that feed into the Ecosystem Integration Product Roadmap.
- Drives Vertex awareness through the channel and sales ecosystem as a functional/technical resource by teaming with Vertex Channel/Alliance Managers.
- Requires close engagement with Product Management on Integration roadmap planning for product enhancements, along with new Partner products being released.
- Provides strategic technical/functional partner domain to Ecosystem Leader and Product Manager in planning efforts to align with Partner Ecosystem integration strategy.
- Serve as the main POC for Sales Teams on technical integration questions.
- Engage with Support on customer and partner support tickets.
- Work with the Solution Engineer counterpart for external enablement, access to development environments, and serve as the main technical POC externally.
- Manage Certifications with partners to ensure compliance.
- Requires cross-organizational leadership/collaboration to interact with product management, engineering, support, customer success, product marketing, partners marketing, and sales.
- Delivers Sales Enablement sessions with Ecosystem Partners and Ecosystem sellers from a tax/technical perspective.
- SME to create/provide input for partner marketing messaging, positioning, and value differentiation.
- Serves as SME for Direct and Indirect Sales teams, Business Development, Consulting, and Product Support – Participating in sales conference calls, meetings, and in RFP execution.
- Be recognized as a thought leader in both domestic and foreign indirect tax/technology for the Partner Ecosystem through conference presentations, webinars, blogs, and industry group events.
- Provide Partner Ecosystem expertise for go-to-market activities - Launch activities, partner enablement, internal/external training, etc.
- Participates in projects and performs other duties as assigned.
- Occasional business travel may be required.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of Shopify, Adobe, Salesforce Commerce Cloud, and Commerce tools.
- Knowledge of Marketplace and Sub-Billing platforms.
- Comfortable communicating commerce market trends, buyer journey, and industry-specific use cases.
- Strong grasp of domain-specific vocabulary specific to E-commerce (Food & Bev, B2B, Retail, CPG, etc).
- Strong technical and functional knowledge of the Salesforce Platform.
- Strong ERP business process knowledge and how e-commerce solutions integrate with the ERP.
- Strong technical/functional troubleshooting capability (how problems arise and can be resolved).
- Understanding of why Sales Tax is an integral part of the e-commerce checkout.
- Experience working in teams and coordinating with external client relationships.
- Experience developing relationships.
- Manage multiple, complex relationships successfully.
- Ability to assess customer and business expectations.
- Ability to establish clear client objectives, approach, process, and plan to achieve the promised value of Vertex Indirect Tax solutions.
- Experienced in identifying Market opportunities and translating them into product concepts, articulating value proposition, competitive differentiation, and defining commercialization strategies.
- Demonstrate leadership skills and the ability to influence at all levels within the organization.
- Strong working knowledge of Sales Tax Automation software is a plus.
- Excellent written and verbal communication skills.
- Influencing and negotiation skills - ability to influence and negotiate when faced with opposing views or resistance.
- Excellent presentation skills.
- Strategic thinking.
- Self-motivated, accountable approach and a strong sense of teamwork.
- Must be results-oriented, customer-focused, and exhibit good interpersonal skills.
- Self-motivated.
EDUCATION AND TRAINING:
- Bachelor's Degree required, Master's Degree preferred.
- Ten (10) plus years of experience required in E-commerce ecosystem solution engineering, software development, and/or implementation.
- ERP, Tax/Tax Technology, or Tax Professional Certifications and/ or Credentials recommended.
- Or equivalent combination of education and/or experience.
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
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