Senior Payroll Specialist - USA/CA

Description

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role:

We are seeking a highly detail-oriented and organized Senior Payroll Manager with proven experience to join our expanding team. This position reports directly to the Global Payroll Manager based in Dublin, Ireland, and is responsible for administering complete in-house semi-monthly payroll processes for employees across the USA and Canada. The role is instrumental in ensuring payroll accuracy, compliance, and timeliness, while effectively coordinating between HR, Finance, and external service providers.

What You’ll Do:

• As part of the global payroll team, you will be responsible for processing end-to-end payroll for employees in the USA and Canada. Based on the company's requirements, there may be occasions when team members are asked to support colleagues or manage additional payroll runs in EMEA.
• As the USA and Canadian payrolls are prepared internally, you will work closely with HR team to ensure accurate employees master data including set up of new employee records, validating employees’ changes and employee terminations.
• Reconcile and process payroll deduction changes for different country pension funds or 401k (USA), enrollments, and deductions and remit funding on a periodic basis.
• Initiate off-cycle payments for terminations within regulatory timeframes.
• Calculate and process country specific leave payments in accordance with country and company leave policy and regulations.
• Ensure all payroll related tax filings are done timely and accurately, including the set-up of new accounts with various federal and state and local agencies. Work with tax agencies and payroll service providers to resolve tax issues.
• Ensure compliance with employment laws and regulations - monitoring federal, state, city, and local registrations for payroll taxes.
• Prepare monthly payroll reconciliations (reconciliation of payroll GL accounts to payroll register)
• Participate in internal/external payroll related audits and requests.
• Provides support to Human Resources team to help resolve payroll-related matters.
• Respond to payroll related inquiries from employees and/or key stakeholders.
• Ability to work through payroll platform changes and implementations, various integrations, and related activities.
• Develop, maintain, and improve payroll processes, employment tax processes, and internal controls to preserve the quality, efficiency and overall effectiveness of all payroll functions while ensuring regulatory compliance.
• Manage vendors and system providers including compliance with service level agreements.
• Communicate effectively with various levels of management to ensure high level of customer support and positive customer interactions.
• Ensuring department’s ability to meet all company deadlines and annual performance goals.
• Work with 3rd party payroll vendors to ensure that payroll related file feeds are accurate and timely (ADP in US, Canada, Singapore, Australia, and Malaysia, various 3rd party vendors in other countries).

What You Need to Succeed

• You must have a minimum of 5 years’ experience processing payrolls.
• Must have USA and Canada (In-house) payroll processing experience.
• Payroll processing experience in Ireland, UK, Denmark, Netherlands, Belgium, Greece, France, Germany, Switzerland, Spain, Italy, or Saudi Arabia is a plus.
• Strong knowledge of USA and Canada specific payroll tax, pension, benefits and wage laws.
• Highly proficient in data entry, ADP Workforce Now platform, Workday experience and Excel and Word.
• Attention to detail with demonstrated organizational skills and accuracy.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment, manage competing priorities, and adhere to tight deadlines, all while maintaining exceptional attention to detail Strong organization skills and the ability to maintain detailed records.
• Ability to work collaboratively across different departments.
• Exhibits pride in ownership and sets and adheres to uncompromising quality standards for deliverables

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.