(Senior) Player Support Specialist, New Games
About the job
SummaryBy Outscal
You will have impact and fun at work by:
- Leading and Collaborating on Player Support Operations: Oversee Player Support process for assigned game projects, collaborating with cross-functional teams to improve player experience and communication.
- Driving Player Advocacy and Game Improvement: Advocate for players within game teams, continuously improving game performance and business important metrics.
- Running Outsourcing and Communication: Empower outsourcing partners with necessary knowledge and facilitate communication between developers, support agents, and players on bugs, UX, and product updates.
- Data-Driven Strategy and Industry Trends: Support data-related tasks using platforms like Power BI, analyze industry trends, and proactively optimize Player Support processes.
Experience and skills we are looking for:
- Proficient verbal and written English skills to process, analyse, and efficiently communicate sophisticated ideas in relatable terms with different partners.
- Solid project management experience.
- Proven experience working with Player Support tools, methodologies, and processes. Understands the impact of Player Experience and Player Support operations on game and business metrics.
- Skilled in working in multicultural environments, empathic, culturally aware, and has strong conflict management skills. Able to tackle tasks as part of a team and independently.
- A proactive drive to improve the craft, our working methods, and yourself.
- A detailed understanding of mobile puzzle games and/or a deep curiosity about the genre.
About The Company
Rovio Entertainment Corporation is a global mobile-first games company that creates, develops and publishes mobile games, which have been downloaded over 5 billion times. Rovio is best known for the global Angry Birds brand, which started as a popular mobile game in 2009, and has since evolved from games to various entertainment, animations and consumer products in brand licensing. Rovio has produced The Angry Birds Movie (2016), and its sequel, The Angry Birds Movie 2 was released in 2019. The company offers multiple mobile games and has eight game studios – one in Espoo (Finland), one in Stockholm (Sweden), one in Copenhagen (Denmark), one in Barcelona (Spain), two in Montreal and one in Toronto (Canada). The studios also include a subsidiary in Izmir (Turkey) called Ruby Games, which was acquired in 2021. Most of the employees are based in Finland where Rovio is headquartered. The company’s shares are listed on the main list of NASDAQ Helsinki stock exchange with the trading code ROVIO. Sega Europe Limited has acquired more than 90 percent of Rovio’s issued and outstanding shares and will delist the company from NASDAQ Helsinki stock exchange as soon as permitted under applicable laws.
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