Senior Product Analyst
Job Summary
Job Description
This role empowers product teams to solve complex customer and business problems by deeply understanding user needs through qualitative research and quantitative metrics. The Senior Product Analyst will drive new customer discovery, evaluate product fit, and collaborate with engineering for smooth rollouts. They will also help launch new products with early adopters, gather feedback for improvements, and champion the domain by tracking industry trends and competitive landscapes to define product improvement strategies. The position requires a hybrid work model with 3 days onsite and up to 20% travel.
Must have:
- Understand customer voice, pain points, and product engagement data.
- Drive new customer discovery and ensure smooth product rollout.
- Launch new products with early adopters and gather feedback for improvements.
- Champion domain, track industry trends, define product improvement strategy.
- Work hybrid, 3 days onsite per week.
- Travel up to 20% to meet customers and partners.
Good to have:
- Experience working in the automotive industry, specifically with dealership management systems.
- Strong technical or business analytics background.
- Experience as a Product/Business Analyst in B2B software company.
Perks:
- Competitive compensation and generous stock options.
- 100% employer-paid top-of-the-line medical, dental and vision coverage.
- Great benefits including unlimited PTO, parental leave and free snacks and beverages.
- Opportunity to work with brightest minds from Silicon Valley’s most dominant and successful companies.
- Be part of an early stage, hyper-growth start-up with opportunity to grow and prosper.
- Work on the latest and coolest technologies – everything is home-grown and built ground-up.
- A dynamic work environment with a strong sense of community and collaboration.
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy.
- Exciting opportunities for career growth and development.
6 skills required
Job Details
We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love. As a Staff Business Analyst, your key responsibilities would be -
Key Responsibilities
- Deeply understand and embody the voice of the customer - Be in front of the users, do qualitative research and define and track quantitative product metrics. You will then be communicating to the team a deep understanding of our users, their underlying pain points, the data about how they go about doing their day to day job, and later on how do they engage with our products.
- Drive new customer discovery – Interact with new customers to develop an understanding of their business to evaluate the product fit and work with the Product and Engineering team to close out the gaps to ensure a smooth product rollout.
- Help launch new products – Work closely with our “early-adopters” customers to help launch new products and spend time with them to gather early feedback from them to help drive product improvements before making it generally available.
- Champion the domain - Track industry trends and the competitive landscape as they pertain to your product and help define the product improvement strategy to constantly stay ahead of the curve.
- Hybrid Work - This role requires 3 days of onsite work per week.
- Travel - This position will involve up to 20% travel to meet with customers and partners.
Skills and Experience
- Experience: 2-6 years of B2B SaaS Product Analytics experience
- Leverage: advanced SQL skills to extract, analyze, and interpret large datasets, enabling data-driven product insights and strategic decision-making
- Curious: You are exceptionally curious about new products and how users will respond to them.
- Data-driven: You are a logical thinker who likes to measure things and make decisions based on that data.
- Empathetic: You deeply understand how customers think. You can accurately predict how changes will make them feel. You enjoy creating delight.
- Excellent Communication: You are comfortable and confident sharing your thoughts in verbal or written form. You can engage constructively in debate and discussion with your colleagues and peers.
Preferred Skills
- Experience working in the automotive industry, and specifically with different aspects of dealership management systems
- Strong technical or business analytics background
- Experience as a Product/Business Analyst in B2B software company
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