Senior Product Designer, Pro Experience

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Design Team

We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About the Role

As a Senior Product Designer on the Pro Experience team, you’ll craft intuitive, high-impact experiences that help professionals succeed and grow their businesses on Thumbtack. You’ll collaborate across disciplines to turn complex marketplace and workflow challenges into elegant, data-informed design solutions. From performance insights and profile management to workflow tools and AI-driven guidance, you’ll shape the end-to-end pro experience and drive measurable improvements in quality, engagement, and ROI. You’ll own projects from concept to launch, influence strategy and roadmap decisions, and ensure every touchpoint of the pro product feels cohesive, effective, and best-in-class.

What you'll do

• Design customer-centric experiences with measurable business impact.
• Partner closely with fellow designers, researchers, product managers, engineers, data scientists and marketers to lead product visions, define strategies, shape the product roadmap, and develop design solutions.
• Use research and qualitative data to guide design and development decisions.
• Develop a deep understanding of our customers and pros while focusing on key metrics.
• Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes.
• Test, learn, and iterate; solve existing problems and discover new opportunities through experimentation.

In order to be successful, you must bring

• 5+ years of overall product design experience.
• Portfolio with a history of impactful projects that showcase your design process.
• Demonstrate strong UX, interaction, and visual design skills along with a human-centric approach to designing products.
• Ability to balance high-quality craft and crisp execution with agility, speed to learning, and iterative experimentation.
• A bias for action and understanding of how your work impacts users and the business.
• Experience designing and implementing customer experiences that have led to measurable and sustainable growth results.
• Strong cross-functional collaboration and stakeholder management skills.

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.