Senior Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Meet our Team:
• Are you passionate about harnessing the power of AI to unlock transformative business and customer outcomes? Join PayPal’s AI Tech team as a Senior Product Manager, where you’ll be at the forefront of democratizing AI across the enterprise. Our team’s vision is simple yet bold: to unleash the full potential of data at the speed of creativity.

What do you need to know in this role:
• In this role, you’ll lead the charge in defining and delivering AI-driven solutions that power key enterprise initiatives—ranging from personalized recommendations to fraud and risk protection, compliance automation, and intelligent customer success. You’ll work closely with world-class data scientists, AI engineers, and business leaders to shape groundbreaking tools and capabilities that scale across PayPal’s platform, influencing how millions of people and businesses connect with money.

• This is your opportunity to work with cutting-edge AI technologies and deliver game-changing products in a collaborative, fast-paced environment. If you’re a visionary thinker, customer-focused leader, and data-driven decision-maker excited to build what’s next in fintech, we’d love to hear from you. Join PayPal’s AI revolution—and help us redefine the future of financial services, powered by intelligence.

Job Description:

Your way to Impact:

• Own the Vision: Define and own the strategy and roadmap for AIML platform product(s) that align with the AI Tech team’s vision to democratize AI across the PayPal ecosystem.

• Understand Customer Needs: Work closely with stakeholders to identify opportunities where AI can unlock meaningful value for PayPal’s customers, internal teams, and enterprise strategy.

• Evangelize AI: Serve as a key communicator and advocate for AI-driven opportunities in various domains, aligning teams and stakeholders around the transformative potential of AI technologies.

• Navigate Complexity: Collaborate with risk, compliance, and legal teams to ensure AI solutions meet PayPal’s technical, ethical, and regulatory standards.

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Your day-to-day

In your day-to-day role, you will

• Own the Vision: Define and own the strategy and roadmap for AIML platform product(s) that align with the AI Tech team’s vision to democratize AI across the PayPal ecosystem.

• Understand Customer Needs: Work closely with stakeholders to identify opportunities where AI can unlock meaningful value for PayPal’s customers, internal teams, and enterprise strategy.

• Roadmap and Execution: Define detailed product requirements, scope, release and measure features to ensure the customer and business goals are met. Drive delivery with enterprise platform thinking to support enterprise-wide use cases, including personalized recommendations, fraud detection, compliance, and customer success.

• Drive Collaboration: Partner with world-class data scientists, AI engineers, and cross-functional teams to deliver innovative solutions on time and at scale.

• Measure and Iterate: Establish and track OKRs to measure the success of AI initiatives, using data-driven insights to refine and improve your product strategy over time.

• Foster Innovation: Stay ahead of the curve on the latest AI/ML trends, technologies, and best practices—bringing forward the best of what’s available to maintain PayPal’s edge in the industry.

What do you need to bring

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

• Education: Master degree in computer science, engineering, data science, or related areas are a bonus.

• Experience: 6-10 years of product management experience, including experience with AI-powered products, data platforms, or enterprise-grade technologies that support AI initiatives

• Customer-Centric Focus: Ability to balance technical capabilities with user-centric design, building products that solve pain points for customers and enterprise-focused teams alike.

• Exceptional Communication: Excellent verbal and written communication skills. Proven ability to influence and gain buy-in from stakeholders at all levels, driving alignment across diverse teams in a fast-paced, complex environment

• Technical Acumen: Mastery of technical concepts and system- design, ability to participate in technical discussions and help make technical trade-offs. Experience with AI/ML tools, APIs, or cloud AI solutions (e.g., AWS, GCP, Azure ML, TensorFlow) is a plus.

• Data-Driven Decision Making: A relentless commitment to leveraging data and OKRs to define roadmaps, assess outcomes, and optimize results for AI initiatives.

• Execution Excellence: Strong program management skills with a track record of shipping impactful products in a cross-functional, agile environment.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Preferred Qualification:

Subsidiary:

PayPal

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.