Senior Product Manager, Insights & Recommendations

9 Minutes ago • 5 Years +

Product Management

Job Description

Manychat is seeking a Senior Product Manager for Insights & Recommendations to enhance user value discovery. This role focuses on leveraging data, personalization, and contextual insights to guide customers toward impactful actions, sitting at the intersection of activation, engagement, and monetization. You will collaborate with the Growth team and data-oriented engineers to build a recommendations layer, unlocking the full potential of automation faster and more effectively across key touch points like the Home tab, Automation page, Live Chat, and AI automation setup.

Good To Have:

Experience in marketing automation or adjacent fields.
Familiarity with multi-channel ecosystems (IG, TikTok, WhatsApp, Messenger).
Background in applied data science, analytics, or machine learning.

Must Have:

Define the vision and strategy for recommendations and insights.
Develop a recommendation system leveraging data and personalization.
Run experiments to identify insights driving activation, retention, and monetization.
Collaborate cross-functionally with Data Science, Engineering, and Design.
Translate user behavior and business outcomes into actionable recommendations.
Own KPIs like recommendation engagement rate, activation uplift, retention lift, and incremental monetization.
5+ years of Product Management experience, with a minimum of 2 years in SaaS or PLG environments.
Experience working on recommendation systems, personalization, or data-driven products.
Strong background in growth-oriented product development.
Ability to work closely with data and ML/AI teams, with a solid understanding of experimentation and metrics.
Track record of shipping impactful products that influenced key business outcomes.

Perks:

Hybrid onboarding and relocation support for you and your family.
Comprehensive health insurance for both you and your family.
Professional development budget for conference tickets, online courses, and other relevant resources.
Flexible benefits package to tailor perks that matter most for you.
Hybrid work and generous leave options to prioritize your work-life balance.
In-office perks, including free meals and snacks.
Company-funded sport activities, annual offsites, and team-building events.

Add these skills to join the top 1% applicants for this job

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WHAT WE'RE LOOKING FOR:

We are looking for a Senior Product Manager for Insights & Recommendations to shape how users discover value inside Manychat. Your mission will be to leverage data, personalization, and contextual insights to guide customers toward the most impactful actions.

This role sits at the intersection of activation, engagement, and monetization. You will work closely with the Growth team, alongside PMs leading Activation and Monetization, to build a recommendations layer that helps users unlock the full potential of automation faster and more effectively.

The recommendations surface across multiple key touch points:

Home tab
Automation page
Live Chat
AI automation setup

You’ll partner with a team of data-oriented engineers and collaborate cross-functionally to design a system that feels both intelligent and human.

WHAT YOU’LL DO:

Define the vision & strategy for recommendations and insights across the Manychat product.
Develop a recommendation system that leverages data and personalization to maximize relevance and impact.
Experiment & iterate: run experiments to identify which insights drive activation, retention, and monetization.
Collaborate cross-functionally: work with Data Science, Engineering, and Design to build scalable solutions that feel intuitive.
Bridge data & experience: translate user behavior and business outcomes into actionable recommendations.
Measure success: own KPIs like recommendation engagement rate, activation uplift, retention lift, and incremental monetization.
Think end-to-end: from system design to UI placement, ensuring recommendations feel natural and context-aware.

WHAT YOU’LL BRING:

5+ years of Product Management experience, with min 2years in SaaS or PLG environments.
Experience working on recommendation systems, personalization, or data-driven products.
Strong background in growth-oriented product development (activation, engagement, or monetization).
Ability to work closely with data and ML/AI teams, with a solid understanding of experimentation and metrics.
Track record of shipping impactful products that influenced key business outcomes.
Excellent collaboration and communication skills, especially with technical teams.

BONUS POINTS:

Experience in marketing automation or adjacent fields.
Familiarity with multi-channel ecosystems (IG, TikTok, WhatsApp, Messenger).
Background in applied data science, analytics, or machine learning.

WHAT WE OFFER:

We care deeply about your growth, well-being, and comfort:

Hybrid onboarding to start work remotely and relocation support for you and your family.
Comprehensive health insurance for both you and your family.
Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
Flexible benefits package to tailor perks that matters most for you.
Hybrid work and generous leave options to prioritize your work-life balance.
In-office perks, including free meals and snacks.
Company-funded sport activities, annual offsites and team-building events.