Senior Program Manager, Trust & Safety

1 Month ago • 5 Years + • Program Management • $137,900 PA - $207,300 PA

Job Summary

Job Description

Apple is seeking an experienced Program Manager to lead Trust & Safety initiatives, ensuring high-quality, trustworthy user experiences across its ecosystem. This role is crucial for user protection and platform safety. The team collaborates with product and cross-functional departments to deliver safe products and services, encompassing strategy, policy, online safety, engineering, operations, and research. The ideal candidate will translate strategy into action, build collaborative systems for safety outcomes, and focus on portfolio management and interpersonal/child safety. Strong understanding of trust and safety issues, exceptional program management skills, and cross-functional collaboration abilities are essential.
Must have:
  • 5+ years of program management experience in consumer-facing online safety
  • Proficiency in project management and collaboration tools
  • Excellent verbal and written communication skills
  • Ability to work independently and collaboratively
  • Demonstrated initiative and results delivery
  • Strong technical proficiency and attention to detail
  • Understanding of big data and machine learning systems
Good to have:
  • Preference for trust and safety experience in user reporting features
  • Flexible working style and ability to build trust
  • Experience with developing governance procedures
Perks:
  • Apple shareholder opportunities
  • Discretionary restricted stock unit awards
  • Discounted Apple stock purchase plan
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Reimbursement for certain educational expenses

Job Details

We are looking for an experienced program manager to support Apple’s Trust & Safety efforts by delivering high-quality, trustworthy user experiences across our ecosystem. This role is central to protecting our users and ensuring their safety across Apple’s platforms. At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe. The Trust and Safety team plays a pivotal role in meeting this goal by collaborating with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and services. The Trust and Safety team spans strategy, policy, online safety analysis, engineering, operations, and research, while supporting all parts of the Apple ecosystem. We are seeking a Program Manager who is skilled at translating strategy into action and building collaborative systems that support safety outcomes; with an express focus on developing and implementing team systems of portfolio management and supporting interpersonal and child safety areas of need. The ideal candidate possesses a strong understanding of trust and safety issues, exceptional program management skills, and a proven ability to collaborate effectively with cross-functional teams.

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