Senior Sales Business Retention Associate

Hybrid role out of the Kennesaw, GA office.

As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success.

Responsibilities:

• Address and resolve a wide array of customer retention issues.
• Develop and maintain detailed customer records.
• Create and implement detailed customer retention strategies.
• Conduct in-depth follow-ups to ensure customer satisfaction.
• Provide comprehensive product and service information.
• Lead the resolution of escalated issues from junior associates.
• Spearhead retention-focused sales initiatives.
• Work closely with internal teams for advanced problem-solving.
• Analyze and report customer feedback to inform strategy.
• Participate in specialized training programs.

Skills & Experience:

• 2+ years of sales experience
• Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
• Communication: Strong verbal and written communication abilities.
• CRM Software: Advanced proficiency in CRM software and tools, preferably Salesforce.
• Problem Solving: Resolve complex client issues rapidly.
• Time Management: Handle multiple complex tasks efficiently.
• Active Listening: Deep understanding of client needs and concerns.
• Team Collaboration: Lead and collaborate with cross-functional teams.
• Data Analysis: Skills in analyzing detailed customer feedback and trends.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.