Account & Relationship Management Executive
Job Description
- Develop in-depth relationships with key decision-makers in assigned accounts.
- Conduct thorough needs analysis to align products/services to customer requirements.
- Negotiate terms and close sales with a high degree of authority.
- Develop and implement targeted sales strategies.
- Track and analyze sales performance metrics and tailor strategies accordingly.
- Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
- Provide detailed and accurate sales forecasts.
- Support clients during the implementation of products/services.
- Resolve complex customer issues promptly and effectively.
- Identify opportunities for upselling and cross-selling within the account portfolio.
- 3+ years’ experience in media/advertising sales within the Healthcare and/or Publishing markets.
- Excellent verbal and written communication skills.
- Strong negotiation skills for setting terms and closing deals.
- Solid understanding of the organization's products or services.
- Ability to design and implement targeted sales strategies.
- Advanced use of Salesforce for account management.
- High proficiency in resolving complex customer issues.
- Strong analytical skills for tracking and adapting sales performance.
- Exceptional ability to build and maintain long-term client relationships.
- Well-being benefits provide tools, programs, and resources to help employees feel healthy, happy, safe, and prosperous.
- Awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization.
- Caring and inclusive culture where you can belong.
- Equitable opportunities for all employees.
Permanent remote role. Preferred candidate will be located in EST or CST.As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.# Responsibilities:* Develop in-depth relationships with key decision-makers in assigned accounts.* Conduct thorough needs analysis to align products/services to customer requirements.* Negotiate terms and close sales with a high degree of authority.* Develop and implement targeted sales strategies.* Track and analyze sales performance metrics and tailor strategies accordingly.* Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.* Provide detailed and accurate sales forecasts.* Support clients during the implementation of products/services.* Resolve complex customer issues promptly and effectively.* Identify opportunities for upselling and cross-selling within the account portfolio.# Skills:* 3+ years’ experience in media/advertising sales within the Healthcare and/or Publishing markets.* Communication: Excellent verbal and written communication skills.* Negotiation: Strong negotiation skills for setting terms and closing deals.* Product Knowledge: Solid understanding of the organization's products or services.* Sales Strategy: Ability to design and implement targeted sales strategies.* CRM Expertise: Advanced use of Salesforce for account management.* Problem-Solving: High proficiency in resolving complex customer issues.* Analytical Skills: Strong analytical skills for tracking and adapting sales performance.* Relationship Building: Exceptional ability to build and maintain long-term client relationships.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
