Director Account Management / Client Service (all genders)

As Director Account Management, you will take on a key role, leading one of the Account Management teams, shaping the strategic direction of client partnerships, and ensuring excellent quality and commercial delivery. This includes strategic development of client accounts, high-level client consulting, and holistic thinking to create maximum value. You will also be responsible for building strong client relationships, managing budgets, revenue, and margins, and overseeing the quality of service delivery. Additionally, you will lead, develop, and coach the Account Management team and collaborate closely with internal disciplines.

Must Have

• Lead one of the Account Management teams
• Shape the strategic direction of client partnerships
• Ensure excellent quality and commercial delivery
• Strategically develop client accounts and consult clients at a high level
• Create a clear vision for client partnerships with a long-term perspective
• Identify maximum value for clients and link it with service offerings
• Challenge existing client approaches and develop innovative solutions
• Build and maintain strong, trusting client relationships at decision-making and management levels
• Ensure client satisfaction, loyalty, and growth
• Manage annual client account planning, including budget, revenue, and margin responsibility
• Ensure achievement of targets (revenue, margin, results)
• Participate in contracting: daily rates, framework agreements, renegotiations
• Overall responsibility for quality of results and service delivery to clients
• Continuously review, optimize, and implement best-in-class Account Management processes
• Lead, develop, and coach the Account Management team
• Collaborate closely with internal disciplines (strategy, creation, media, data)
• Several years of leadership experience in Account Management/Client Service in an agency or service environment (e.g., Digital, Media, E-Commerce)
• Strong business acumen, negotiation skills, and results-oriented responsibility
• Deep understanding of digital business models, campaigns, social media, e-commerce, CRM, website & media
• High affinity for trends, AI, and automation
• Ability to think and act strategically and holistically
• Excellent communication and presentation skills, confident in client contact (German + English)
• Leadership competence: mentor, coach, decision-maker, with a hands-on mentality
• Assertiveness, decisiveness, critical thinking, structured work approach
• Very good German and English language skills, both written and spoken

Perks & Benefits

• Flexible working hours
• Work from home, in one of our offices (Stuttgart, Berlin, Düsseldorf), or temporarily abroad in the EU
• Free snacks and drinks in our offices
• Working time account with 100% overtime compensation
• Innovative work environment with modern technical equipment (MacBook, company iPhone, relevant tools)
• Further training opportunities to stay up-to-date
• 30 days of vacation per year
• Urban Sports Club membership
• Corporate Benefits
• Inspiring team for collaboration on strong brands

Director Account Management / Client Service (all genders)

Berlin, DE | Düsseldorf, DE | Germany (REMOTE) | Stuttgart, DE

WongDoody creates human experiences! WongDoody creates human experiences in 22 locations across 4 continents. We believe that the future can be shaped. By designing human experiences through creativity and technology, we work to create a future we believe in.

For us, this begins with our own culture. We strive to create an inclusive environment where everyone can bring their whole self to work. Our clients are brands we believe in, from global corporations to local heroes and startups we love. With each of our partners, we embark on a journey of co-creation, exploring the boundaries of what is possible and the space where creativity and technology meet.

Our team of cheerful, open, value-oriented, and collaborative problem solvers focuses on one goal in everything we do: human experiences. Human experiences are the touchpoints where brands connect with customers. We transform companies by creating engaging, inspiring moments with the help of strategy, creativity, data, and technology - supported by the global technological strength of Infosys.

Retail & CPG Vertical

Our team specializes in FMCG and retail. Together with strong, unique brands such as OTTO, bonprix, Rolf Benz, and Avene, we develop new brand strategies, customer-centric campaigns, and digital products. We find new ways to combine creation, data, and media.

Our local Benefits

• Flexible working hours
• Work from wherever suits you – from home, in one of our offices (Stuttgart, Berlin, Düsseldorf), or even temporarily abroad in the EU
• Free snacks and drinks in our offices
• Working time account with 100% overtime compensation
• An innovative work environment with modern technical equipment – MacBook, company iPhone, and all relevant tools for your work
• Further training opportunities to stay up-to-date
• 30 days of vacation per year
• Urban Sports Club
• Corporate Benefits
• An inspiring team with whom collaboration for strong brands is fun

What awaits you

As Director Account Management, you will take on a key role in our company: You will lead one of the Account Management teams, shape the strategic direction of our client partnerships, and ensure that we deliver excellent quality and commercial results. Specifically, you can expect:

Strategic Responsibility & Client Consulting

• Strategic development of client accounts and high-level consulting for our clients ("trusted advisor")
• Shaping a clear vision for the client partnership, with a long-term perspective
• Holistic thinking: You identify what creates the greatest added value for our clients and link these needs with our versatile service offering
• "Challenger" attitude with a MarTech mindset: You question existing ways of thinking and working of our clients and develop innovative approaches together with them

Client Relationships & Revenue Responsibility

• Building and maintaining strong, trusting client relationships at decision-making and management levels
• Ensuring client satisfaction, loyalty, and growth
• Annual planning of client accounts including budget, revenue, and margin responsibility
• Ensuring the achievement of targets (revenue, margin, results)
• Involvement in contracting: daily rates, framework agreements, renegotiations, possibly support for New Business & Pitches

Quality, Processes, Team & Optimization

• Overall responsibility for the quality of results and service delivery to clients
• Continuous process review, optimization, and implementation of best-in-class working methods in Account Management
• Leadership, development, and coaching of the Account Management team (e.g., Senior Account Manager, Account Manager)
• Close collaboration with internal disciplines (e.g., strategy consulting, creation, media, data)

What you bring

• Several years of leadership experience in Account Management/Client Service in an agency or service environment (e.g., Digital, Media, E-Commerce)
• Strong business acumen, negotiation skills, and results-oriented responsibility
• Deep understanding of digital business models, campaigns, social media, e-commerce, CRM, website & media
• High affinity for trends, AI, and automation
• Ability to think and act strategically and holistically
• Excellent communication and presentation skills – confident in client contact (German + English)
• Leadership competence: mentor, coach, decision-maker, with a hands-on mentality
• Assertiveness, decisiveness, critical thinking, structured work approach
• Very good German and English language skills, both written and spoken

For us, only your personality and professional skills count. Your gender, age or appearance, your origin or sexual orientation play no role for us – we are open to working with any person.

Please note: This is a job advertisement from WongDoody GmbH based in Germany. Via our website or other sources, you may find job advertisements published by one of our WongDoody sister companies, with whom we globally operate under the "WongDoody" brand. For each job offer, only the company that published the respective advertisement is responsible. Contact persons, required information, and applicable conditions may vary. Here you can find information on how WongDoody GmbH processes your personal data provided during the application process. If you have any questions about the application process, please feel free to contact our People & Culture team directly at vivien.jost@odt.net.

Create Job Alert

Interested in building your career at WongDoody? Get future opportunities sent directly to your email address.

Create Alert

Apply for this job

• indicates a required field

Automatically fill with MyGreenhouse

First Name*

Last Name*

Email*

Phone

Country

Phone

Resume

AttachAttach

Dropbox

Google Drive

Type manuallyType manually

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

AttachAttach

Dropbox

Google Drive

Type manuallyType manually

Accepted file types: pdf, doc, docx, txt, rtf

---

LinkedIn Profile:

Portfolio URL:

Please tell us your gender pronoun:

Select ...

How did you hear about this offer?*

Select ...

If you were referred, please let us know who we can thank: (Name of WongDoody colleague)

Legal Name (as stated in ID, for example):*

Desired salary range: (monthly gross salary)*

I have read and accept the privacy policy. *

Yes

See: Privacy Policy

Submit Application