Credit and Collection Manager

Whether complying with regulatory requirements or managing financial transactions, addressing a single key risk, or working toward a holistic enterprise risk management strategy. Wolters Kluwer Financial Services works with more than 15,000 customers worldwide to help them successfully navigate regulatory complexity, optimize risk and financial performance, and manage data to support critical decisions.

As our Credit & Collections Manager, you will provide top-level expertise in managing the organization's credit and collections processes. You will handle the most complex and high-impact tasks, offer strategic solutions, and provide guidance to all levels of management. Your contribution will significantly influence the financial stability and risk management of the organization.

In this role, you will:

• Manage a team of collectors, and perform periodic performance reviews.
• Manage complex, credit and collections portfolios.
• Serve as a key advisor to senior leadership on credit and collections strategies.
• Lead the resolution of high-stakes billing disputes and escalations.
• Develop and implement strategic initiatives to optimize cash flow.
• Represent the organization in high-level negotiations and discussions.
• Continuously drive process improvements and innovation in credit management.
• Optimize, prepare and present comprehensive reports and strategic insights to senior management.
• Weekly team meetings to review collections and to plan accordingly next actions (i.e. escalations, calls, decision to move to the next level within collections process).
• Participating in meetings: internal teams and external customers to facilitate or to represent finance team.
• Weekly actuals and forecast reporting, bad debts calculations.
• Provide accurate monthly, quarterly and yearly bad debt overview and collections outlook to CFO and FP&A team.
• Provide accurate financial overviews – ad hoc requests from CFO, regarding all customers disputed accounts. This overview includes: issue description and status, revenue recognized data, bad debt reserve data, impact in P&L: revenue end EBITA (impact considered from different scenarios).
• Provide accurate monthly AR overviews to EMEA MD, APAC MD, Global sales VP for US, Global head of Partnership accounts.
• Organizing, conducting and timely follow up on agreed actions for different AR monthly meetings to different management streams.

Requirements:

• Education: Bachelor Degree in Finance / Economics or any relevant field
• At least 5 years of experience in a similar role
• Advanced level of English.
• Skills and competencies:
• People management.
• Strategic Leadership: Ability to provide strategic guidance and lead high-impact initiatives.
• Negotiation Skills: Expertise in high-level negotiations and conflict resolution.
• Mentorship: Skills in training and mentoring associates at all levels.
• High-Impact Reporting: Proficiency in preparing and presenting detailed strategic reports.

Our offer:

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
• Annual incentive plan based on division financial performance and your seniority
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
• Corporate Health Insurance
• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
• Up to 28 days of annual leave based on seniority
• We have a strong Work from Home culture and take into consideration punctual needs and more
• Flexible working schedule. You’ll find the flexibility for balance in your life