Senior Software Development Consultant, Customer Success Consulting

3 Months ago • 4-8 Years • Graphics Engineer

Job Summary

Job Description

The Unity Customer Success Consulting team is looking for experienced Software Developers who want to share their expertise with customers and help them achieve their performance targets. You will work with customers on a regular basis for short-term consultations and provide advice on how to resolve their performance issues and improve their existing workflows. You will also build close relationships with Unity's internal development teams and provide customer feedback and use cases. This role may involve periodic travel to customer and other Unity offices, primarily within Japan and usually during weekdays. You will be asked to travel either very occasionally or up to 30% of the time depending on your interests and responsibilities.
Must have:
  • Capability of developing and debugging code written in a large multithreaded C# or C++ codebase
  • Knowledgeability on how to profile, analyze, and improve performance
  • Experience in shipping multiple games or other real-time interactive applications
  • Fluent in written and spoken English as well as Japanese
  • Ability to guide customers by clearly communicating ideas and technical knowledge
Good to have:
  • Experience in delivering training/technical talks and writing technical articles/documentation
  • Deep graphics programming knowledge and experience writing shaders

Job Details

The opportunity
The Unity Customer Success Consulting team is a group of highly skilled Software Developers and Technical Artists with deep expertise in the Unity platform, whose main goal is to help our customers improve their projects and internal workflows and assist them in the resolution of very challenging technical problems. In order to do this, we provide a series of short-term and long-term consulting and development services which can range in duration from one week to eighteen months and beyond.

We’re looking for developers who want to share their expertise with our customers and help them achieve their performance targets. Our customer base spans customers from the video games and media and entertainment (M&E) industries. If you're technically skilled, customer-focused, and are not afraid of constantly being pushed out of your comfort zone, this job will suit you.

This position involves visiting our customers and, by collaborating directly with their technical leaders, help them optimize their projects and workflows and educate them on best practices. Our team is asked to resolve challenging problems which require a level of expertise in the Unity platform that only Unity can help with.

In the longer term, you'll become an established technical expert within Unity. You can pursue opportunities including personal research, speaking at conferences, delivering training to customers and colleagues, and guiding Unity's direction by providing feedback and advice to our R&D teams.

This role may involve periodic travel to customer and other Unity offices, primarily within Japan and usually during week days. You will be asked to travel either very occasionally or up to 30% of the time depending on your interests and responsibilities.

We're committed to maintaining a diverse team, and we welcome and encourage applicants with diverse experiences and backgrounds.

What you'll be doing

  • Work with customers on a regular basis for short-term consultations and give them advice on how to resolve their performance issues and improve their existing workflows, including on-site and remote visits
  • Build close relationships with Unity's internal development teams and provide customer feedback and use cases to them
  • Efficiently solve problems, communicate, and educate our clients, both remotely and on-site at their offices
  • Help the Engineering Manager with the scoping of incoming opportunities.
  • Become embedded with external customer teams to develop interactive applications and tools

What we're looking for

  • Capability of developing and debugging code written in a large multithreaded C# or C++ codebase, using a multi-platform engine (e.g. Unity, Unreal, in-house)
  • Knowledgeability on how to profile, analyze, and improve performance, from low-level limitations to high-level architectural decisions
  • Experience in shipping multiple games or other real-time interactive applications, including a solid understanding of software development lifecycles
  • Fluent in written and spoken English as well as Japanese
  • Ability to guide customers by clearly communicating ideas and technical knowledge via written reports
  • Comfortability when it comes to diving into areas outside of their expertise in order to help our customers

You might also have

  • Experience in delivering training/technical talks and writing technical articles/documentation
  • Deep graphics programming knowledge and experience writing shaders

Additional information

  • International relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-DL1

Similar Jobs

Playrix - Lead VFX Artist

Playrix

Portugal (Remote)
3 Months ago
Zoox - Senior Software Engineer - Simulation Scenario Frontend Full Stack

Zoox

Foster City, California, United States (Hybrid)
3 Months ago
Amanotes - Game Artist (New Games - Hybrid Casual Games)

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
3 Weeks ago
Moon Active - Game Development Team Lead

Moon Active

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Meta - Software Engineer, Infrastructure

Meta

Foster City, California, United States (On-Site)
3 Months ago
Virtuos - Engine/Low-Level Graphics Programmer

Virtuos

Poland (Hybrid)
3 Months ago
Final Strike Games - Virtual Reality Rendering Engineer

Final Strike Games

Montreal, Quebec, Canada (On-Site)
3 Weeks ago
Wargaming - Render Engineer (Unannounced project)

Wargaming

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
PlayStation Global - Lead Engineer, Mobile SDKs

PlayStation Global

United States (Remote)
3 Months ago
Google - Software Engineer III, Pixel GPU

Google

(On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Meta - Software Engineer, Machine Learning

Meta

Sunnyvale, California, United States (On-Site)
3 Months ago
Convai - QA Automation Lead

Convai

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Unity - Senior Executive Assistant

Unity

United States (Remote)
2 Months ago
Unity - Growth Partnership Manager

Unity

Seoul, South Korea (On-Site)
4 Months ago
Meta - Product Manager

Meta

Burlingame, California, United States (On-Site)
2 Months ago
Meta - UXR Research Leader [Growth Team]

Meta

New York, New York, United States (On-Site)
2 Months ago
Playrix - Lead VFX Artist

Playrix

Portugal (Remote)
3 Months ago
Unity - Junior Developer Support Engineer, Standard Support

Unity

Pereira, Risaralda, Colombia (On-Site)
2 Months ago
Go Fund Me - Senior Data Scientist

Go Fund Me

Buenos Aires, Buenos Aires, Argentina (Remote)
2 Months ago
Unity - Business Systems Operations Lead

Unity

Brighton And Hove, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tokyo, Japan

Keywords Studios (Player Support) - Native Russian Game Testers

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (On-Site)
8 Months ago
Infoblox - Senior Enterprise Account Executive I - Japan

Infoblox

Tokyo, Japan (On-Site)
3 Months ago
Kojima Productions - Shader Artist

Kojima Productions

Tokyo, Japan (On-Site)
2 Months ago
Sony Interactive Entertainment - Producer (Global Design Center)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
4 Weeks ago
Kojima Productions - General Affairs Manager

Kojima Productions

Tokyo, Japan (On-Site)
2 Months ago
Keywords Studios (Player Support) - Sales Engineer/Implementation Specialist

Keywords Studios (Player Support)

Tokyo, Japan (Hybrid)
2 Months ago
Salesforce - Account Executive, General Business Sales (製造業チーム)

Salesforce

Tokyo, Japan (On-Site)
3 Months ago
Niantic - Senior UX Designer, Pikmin Bloom

Niantic

Tokyo, Japan (Hybrid)
4 Months ago
Sony Interactive Entertainment - Producer- Playstation Studio Sound Japan

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Graphics Engineer Jobs

Unity - Senior Kernel Developer

Unity

Brighton And Hove, England, United Kingdom (On-Site)
5 Months ago
Wargaming - Render Engineer (Unannounced project)

Wargaming

Nicosia, Nicosia, Cyprus (On-Site)
2 Months ago
Zuru - Unreal Engine C++ Software Engineer

Zuru

Modena, Emilia-Romagna, Italy (Hybrid)
3 Months ago
ByteDance - Senior Software Engineer, Unity Engine and Tools

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Wargaming - Render Engineer (Unannounced project)

Wargaming

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Nintendo - Software Engineer I, Graphics (NST)

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
Spatial Studio - Animal Company - Unity Gameplay Engineer

Spatial Studio

(Remote)
1 Month ago
Limbic Entertainment - Graphics Programmer

Limbic Entertainment

Langen, Hessen, Germany (On-Site)
6 Months ago
Wargaming - Render Engineer (Unannounced project)

Wargaming

Berlin, Berlin, Germany (On-Site)
2 Months ago
Virtuos - Graphics Programmer

Virtuos

Poland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. 

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com. 


Download Unity: http://unity3d.com/get-unity

We're hiring! Visit our careers site: https://careers.unity.com

For support, please email: support@unity3d.com


Check us out on our other social channels: 

Twitter: https://twitter.com/unity

Facebook: https://www.facebook.com/unity3d/

Instagram: https://www.instagram.com/unitytechnologies/

Vilnius, Vilnius County, Lithuania (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Bellevue, Washington, United States (On-Site)

Copenhagen, Denmark (On-Site)

United States (Remote)

Copenhagen, Denmark (On-Site)

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)

Helsinki, Uusimaa, Finland (On-Site)

Montreal, Quebec, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Unity

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug