Senior Solutions Consultant

New Relic is seeking a Solutions Consultant to deliver its solutions to customers. This role involves collaborating with sales, Technical Account Managers, and marketing teams to propose and provide technical support for New Relic's best-in-class solutions. The consultant will help customers effectively utilize New Relic's features to meet their business needs, understanding their IT infrastructure and software architecture across various industries. Training is provided for those with technical backgrounds transitioning into a sales-oriented role.

Must Have

• 3+ years of experience in customer interaction in projects or sales activities as a Pre-sales Engineer, technical Consultant/Architect, system operations administrator, or Software Developer
• Interest in latest technologies and actively keeping up-to-date
• Knowledge and experience or interest in application/infrastructure operations (e.g., operational monitoring, system management design)
• Experience with cloud platforms (AWS, Azure, Google Cloud)
• English reading and writing skills for communication with international team members via Slack and email
• Adherence to core company values: responsible, bold, authentic, passionate, and consistent

Good to Have

• Practical working experience with programming languages such as Java, PHP, .NET, Ruby, Node.js, Python

Perks & Benefits

• Flexible workforce model (fully office-based, fully remote, or hybrid)

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

We are looking for a Solutions Consultant to deliver New Relic solutions to our customers. We welcome consultants and pre-sales engineers with a passion for technical sales, or developers who frequently interact with customers. New Relic has a track record of successfully transitioning technically excellent engineers into Solutions Consultants, so even if you have limited sales experience and are concerned about fitting this position, please be assured. Onboarding training is also available.

The main role of a Solutions Consultant is to work with New Relic's sales, Technical Account Managers, Technical Support Engineers, and marketing teams to propose how customers can effectively utilize best-in-class New Relic solutions for their business and provide technical support to ensure they leverage the excellent features.

As our Solutions Consultant, you will gain an understanding of customer business needs and market trends by providing technical support for various industries and systems. We are looking for a Solutions Consultant who understands all phases of the sales cycle, possesses extensive knowledge of selling our SaaS solutions, and supports field sales. You will collaborate with other Solutions Consultants and product teams to understand customer IT infrastructure and software architecture, create solutions that address customer business needs, and demonstrate how New Relic's solutions meet these needs in real-time.

What you'll do

• Provide New Relic consulting knowledge to convey the value of New Relic solutions to customers.
• Create customer presentations that clearly explain the value of New Relic solutions and their relevance to customer requirements, and build and present compelling proof-of-concept demos for customers.
• Provide event presentations, technical documentation, and training to promote New Relic solutions.
• Collaborate with New Relic Sales, Solutions Consultants, and Technical Account Managers on business opportunities.
• Adherence to core company values such as being responsible, bold, authentic, passionate, and consistent is essential.

This role requires

• Experience in customer interaction in projects or sales activities, with 3+ years of experience as a Pre-sales Engineer, technical Consultant/Architect, system operations administrator, or Software Developer.
• Interest in the latest technologies and actively keeping up-to-date.
• Knowledge, experience, or interest in application/infrastructure operations, such as operational monitoring and system management design.
• Experience with cloud platforms such as AWS, Azure, Google Cloud.
• English reading and writing skills at a level that allows written communication with international members via Slack and email.

Bonus points if you have

• Practical working experience with programming languages such as Java, PHP, .NET, Ruby, Node.js, Python is preferred.

Please note that visa sponsorship is not available for this position.

Qualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible.

#LI-Hybrid

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy