About This Role:

Develops and maintains long-term client relationships by serving as an internal advocate and client liaison. Understands the client’s changing and expanding business needs and identifies opportunities to improve client satisfaction and find new Comscore solutions to meet their needs. Through regular contact, ensure maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention.

What You’ll Do:

• Key contact for small to mid-sized client accounts or select accounts within large enterprise accounts with little to no supervision
• Day-to-day client lead of a portfolio of named client accounts with direct ownership for client satisfaction, product usage, and issue resolution
• Maintains a baseline knowledge of clients’ industry, competitive space and role in the market, including competitors, customers, and emerging trends
• Establishes strong and productive relationships with client accounts in person and virtually
• Proactively identifies opportunities to improve client deliverables, anticipate client needs, and offer creative solutions
• Supports sales by identifying upsell opportunities and hands off these opportunities when appropriate
• Advocates for client success and ensures that project goals and client needs are clearly understood and addressed by internal teams
• Identifies opportunities to address client business needs with additional products or services
• Works with clients to cultivate future project initiatives utilizing Comscore products and services
• Provides customized product and methodology training to ensure client experience is seamless and consistent

What You’ll Need:

• Bachelor’s degree from a 4-year college or university, preferably with a focus in advertising or marketing coursework/major
• 4+ years of Client Success, Account Management, Consultant, or Coordinator experience in a client-facing position within analytics, audience measurement, advertising agency, marketing data solutions or digital media business
• Experience with Microsoft Office Suite
• Comfortable with internet technologies and basic familiarity of the technical side of how the internet functions
• Proactively searches out additional opportunities to broaden product growth
• Establishes a deep understanding of Comscore products, teams, and processes
• Excellent presentation skills
• Strong analytical and problem-solving skills
• Naturally takes a collaborative approach and values teamwork to achieve goals and solutions for internal and external clients
• Salary: $75,000 - $100,000; Commensurate with experience