Senior Technical Account Management - Lodging, Ground and Sea Supply

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

This is an exciting opportunity for an experienced professional Lodging, Ground and Sea, based in Sabre’s Montevideo office to support and enhance Sabre’s relationships with our key Lodging suppliers globally.

Working under general direction of the Director LGS Supply this role will be closely supporting their assigned accounts with the resolution of issues, implementation of new Sabre products and projects defined by the suppliers.

The individual will be communicating directly with our lodging customers and utilize advanced subject and technical knowledge to support all phases of project life cycles or until technical issues are being resolved.

A key member of the Sabre Global Lodging, Ground & Sea (LGS) Team, this role will also assist the LGS Product Managers and Development Teams with to determine the viability of customer-driven requests as well as the rollout of new API’s on the Supply side.

Strong communications skills and a willingness to make a difference for our key Lodging, Ground & Sea customers is must to develop a stronger, more collaborative relationship with these customers whilst Sabre is going through a transformation of its system and services.

Role and Responsiblities

• Demonstrates broad knowledge of the functional area. Exercises independent judgment and applies advanced skills, concepts, practices and procedures to complete several small to medium projects or a complex component of a large project.
• Provides account management services to new and emerging supply partners
• Works with suppliers on connectivity and provides guidance to and other internal customers.
• Works with assigned accounts to drive market share and booking growth initiatives.
• Communicates frequently with suppliers to support their strategy, business needs and objectives
• Acts as an escalation point for suppliers to help them through the resolution path of technical issues that may occur. May be assigned escalation support for critical supplier issues outside of managed account portfolio.
• Monitor supplier performance and advise on possible improvements
• Coordinate across different channels: Demand, Product Development and Operations teams to drive the suppliers’ performance
• Establish positive relationship in order to support the smooth implementation of new products and solutions within the Sabre platforms
• Nurture customer relations and coordinate with various functional teams within Sabre to ensure customer requests are handled appropriately and in a timely manner
• Receives general direction on assignments, with minimal review.
• Decisions have impact on success of project team, department, work group, and/or our Supply partners.
• This role is recognized as an expert by internal and external peers.

Travel may be required infrequently

Qualifications and Education Requirements

• 3+ years of experience in account management, customer service, Help Desk, or technical sales roles.
• Advanced English proficiency, with excellent written and verbal communication skills.
• Strong client service orientation, with a proven track record of managing relationships across multiple geographies and cultures.
• Experience in fast-paced, matrix-driven global environments, with the ability to manage multiple projects simultaneously.
• Travel industry knowledge and familiarity with Sabre GDS functionality highly valued; understanding of Web Services/APIs is a plus.
• Strategic and solution-oriented mindset, with curiosity and drive to develop expertise in Sabre’s Ground & Sea business.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• End of Year Break 
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.