Senior UX Researcher

1 Day ago • 5 Years +

About the job

Summary_{By Outscal}

Senior UX Researcher needed for OKX, a leading crypto platform. Lead research projects, analyze data, and communicate insights to influence product decisions. 5+ years experience with qualitative & quantitative methods is essential.

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

What You’ll Be Doing

Identify research opportunities with product managers, product designers, content designers, and/or data analysts
Build research panels and continuous user feedback loop.
Generate research roadmaps and secure consensus from stakeholders on scope and deliverable timelines
Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting
Communicate research insights in credible ways to help teams understand the needs of our users

What We Look For In You

Bachelor's degree with at least 5+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making
Solid understanding of primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used. Additionally, you combine these with data sources like product data and support tickets to understand user needs holistically.
Excellent communication and facilitation skills, including educating the team about user research
Strong problem-solving skills and ability to work autonomously in a fast-paced work environment
Candidates with more experience will be considered as Senior UX Researcher
Experience working with product teams (PM, Design and more)