Service and Support Specialist

About the Team

At Miro, our People Tech team helps Mironeers stay focused on what matters most: collaborating, delivering their best work, and making an impact for our customers. We’re one of the internal IT support teams, keeping systems reliable, simple, and intuitive so work just flows. Just as Miro enables customers to collaborate, create, and innovate without friction, our goal is to deliver that same effortless digital experience for every Mironeer with our people systems.

About the Role

We’re looking for a Service and Support Specialist to join our global People Tech team. This role is perfect for someone with 2–3 years of Workday experience (our core HCM) who wants to grow into a service-focused People Tech expert. You’ll play a key part in keeping our digital people experience simple and reliable so Mironeers can focus on their jobs. You’ll also contribute to improving global People processes and shaping the future of our People Technology ecosystem.

What you’ll do

• Act as Tier 2 functional support, resolving Workday issues quickly and effectively to keep Mironeers moving.
• Work with People Ops and the People Tech team to coordinate with our partners, and ensure high-quality service delivery.
• Manage, prioritize, and track service requests using Jira to ensure a smooth, responsive support experience.
• Document solutions and keep self-service resources updated to help Mironeers find answers faster.
• Investigate recurring issues, recommend fixes, and share insights to improve processes and remove blockers.
• Lead and contribute to configuration discussions, security, compliance, release testing, and system improvements.
• Track and review vendor performance, learning how to manage SLAs and drive continuous improvement.
• Join strategy discussions as a learning opportunity, gaining exposure to development, optimization and case management of other applications.
• Contribute to assessing and deploying AI innovation opportunities that improve the Mironeer experience.

What you’ll need

• 2+ years of hands-on Workday HCM experience (Core HCM, Absence, Compensation, or similar), including integrations (EIB, Core Connectors), custom reports (with calculated fields), and security configuration across functional areas.
• Strong understanding of HR processes, best practices, and ability to translate business requirements into technical solutions.
• Analytical mindset with keen attention to detail and strong problem-solving skills; focused on removing obstacles for others.
• Strong project management and organizational skills with experience using IT service delivery tools (e.g., Jira, ServiceNow, Oracle Fusion Field).
• Excellent communication, interpersonal, and training skills; able to work independently as well as collaboratively in a team.
• Curiosity, customer-first mindset, and eagerness to learn to make a positive impact.

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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