Service Assistant

3 Hours ago • All levels • ~ $40,000 PA

Job Summary

Job Description

The job involves being a Service Assistant, acting as the first point of contact for customers and field service teams. Responsibilities include handling incoming and outgoing calls, coordinating appointments, managing live chat, processing reviews, ensuring service levels are met, and handling data with care. The role requires a passion for customer service, organizational skills, focus, goal orientation, initiative, solution-oriented thinking, excellent telephone skills, and fluency in German and English. The company offers a global environment, encourages development, and values its employees. The role is about making a positive impact and shaping the future of technical support. The company provides technical protection and support and solves over 250 million technical challenges for the world's biggest brands, telecom providers, and banks.
Must have:
  • Passion for customer service
  • Organizational talent and focus
  • Goal orientation and initiative
  • Solution-oriented thinking
  • Excellent telephone skills
  • Bilingual in German and English

Job Details

Job Description: Serviceassistent/-in
Kundenbetreuer/in - Englisch & Deutsch sprechend
Standort: Heiligenhaus
Gehalt: Bis zu 40,000 € pro Jahr
Brennst du dafür, Menschen zu helfen und technische Probleme zu lösen?
Möchtest du Teil eines globalen Unternehmens sein, das deine Leistung erkennt, deine Entwicklung fördert – und dich wirklich wertschätzt?
Dann haben wir genau das Richtige für dich: Werde Teil von Likewize – und mach den Unterschied! Wer wir sind – und warum du uns kennenlernen solltest
  • Bei Likewize stehen wir nicht still – wir bewegen die Welt der Technologie!

  • Wir sind eines der am schnellsten wachsenden Unternehmen weltweit, wenn es um technischen Schutz und Support geht. Jedes Jahr lösen wir über 250 Millionen technische Herausforderungen – für die größten Marken, Telekommunikationsanbieter und Banken der Welt.

  • Über eine Milliarde Kunden weltweit vertrauen auf unsere Lösungen in den Bereichen Versicherung, Reparatur, Inzahlungnahme, Recycling und Premium-Support.

  • Und jetzt suchen wir dich – als engagierte:n, deutschsprachige:n Kundendienstberater:in, der/die mit Herz, Verstand und Begeisterung unsere Kunden betreut und unsere Techniker:innen unterstützt.

Was dich bei uns erwartet
💬 Du wirst zur ersten Anlaufstelle für unsere Kunden und Außendienstteams – und machst jeden Kontakt zu einem positiven Erlebnis.
📞 Du nimmst eingehende und ausgehende Anrufe entgegen, koordinierst Termine und hilfst bei der Lösungsfindung.
💻 Du betreust unseren Live-Chat, bearbeitest Bewertungen und sorgst dafür, dass Beschwerden nicht nur gehört, sondern gelöst werden.
⏱️ Du achtest auf die Einhaltung unserer Servicelevel und sorgst dafür, dass unsere Kund:innen sich rundum gut betreut fühlen.
🔐 Datenschutz ist für dich selbstverständlich – du gehst sorgfältig mit allen Informationen um. Was du mitbringen solltest
✨ Leidenschaft für Kundenservice – du möchtest Menschen helfen und gibst dich erst zufrieden, wenn der Kunde es auch ist.
📌 Organisationstalent & Fokus – du weißt, wie man Prioritäten setzt und auch in stressigen Momenten den Überblick behält.
🎯 Zielorientierung & Eigeninitiative – du arbeitest gerne eigenverantwortlich und hast Spaß daran, KPIs zu erreichen.
🧠 Lösungsorientiertes Denken – du bleibst ruhig, denkst mit und findest immer einen Weg.
📞 Ausgezeichnetes Telefonverhalten – du kannst zuhören, erklären, beruhigen und begeistern.
🌍 Zweisprachigkeit – du sprichst fließend Deutsch und Englisch. Warum Likewize?
  • Weil du bei uns nicht einfach nur einen Job bekommst - du bekommst eine Perspektive.

  • Wir fördern dich, wir sehen dein Potenzial, wir feiern deinen Erfolg. Bei uns arbeitest du in einem internationalen Umfeld mit starken Werten, modernster Technologie und einem Team, das dich auffängt und gemeinsam mit dir wächst.

  • Bist du bereit, einen echten Unterschied zu machen?

  • Dann starte jetzt deine Reise mit Likewize – und gestalte mit uns die Zukunft des technischen Supports.

👉 Bewirb dich noch heute. Wir freuen uns darauf, dich kennenzulernen! Fairness und Akzeptanz von Unterschieden
Wir glauben an Fairness - so sehr, dass Fairness einer unserer Grundwerte ist. Für uns bedeutet Fairness, dass wir geradlinig und ehrlich, unparteiisch und angemessen miteinander umgehen; es bedeutet, dass wir die Vielfalt annehmen und jeden respektvoll und inklusiv behandeln. Wir wissen, dass Vielfalt und Integration über Fairness hinausgehen. Sie sind sogar grundlegend dafür, wie wir gewinnen. Wir alle, mit all unseren unterschiedlichen Perspektiven und Erfahrungen, sind notwendig, um für Likewize etwas zu bewirken. Gemeinsam bemühen wir uns, ein Arbeitsumfeld zu schaffen, in dem Unterschiede geschätzt werden - und für unseren Erfolg unerlässlich sind. Service Assistant
Customer Service Assistant - English & German speaking
Location: Heiligenhaus
Salary: Up to €40,000 per year
Are you passionate about helping people and solving technical problems?
Do you want to be part of a global company that recognizes your performance, encourages your development - and truly values you?
Then we have just the thing for you: Become part of Likewize - and make a difference! Who we are - and why you should get to know us
  • At Likewize, we don't stand still - we move the world of technology!

  • We are one of the fastest growing companies in the world when it comes to technical protection and support. Every year we solve over 250 million technical challenges - for the world's biggest brands, telcos and banks.

  • Over a billion customers worldwide rely on our insurance, repair, trade-in, recycling and premium support solutions.

  • And now we are looking for you - as a dedicated, German-speaking customer service advisor who will support our customers with heart, mind and enthusiasm and assist our technicians.

What you can expect from us
💬 You will be the first point of contact for our customers and field service teams - and make every contact a positive experience.
📞 You will answer incoming and outgoing calls, coordinate appointments and help find solutions
💻 You manage our live chat, process reviews and ensure that complaints are not only heard, but resolved.
⏱️ You ensure that our service levels are maintained and make sure that our customers feel well looked after all round.
🔐 Data protection is a matter of course for you - you handle all information with care. What you should bring with you
✨ Passion for customer service - you want to help people and are only satisfied when the customer is.
📌 Organizational talent & focus - you know how to set priorities and keep track of things even in stressful moments.
🎯 Goal orientation & initiative - you like to work independently and enjoy achieving KPIs.
🧠 Solution-oriented thinking - you stay calm, think along with others and always find a way.
📞 Excellent telephone skills - you can listen, explain, reassure and inspire.
🌍 Bilingual - you speak fluent German and English. Why Likewize?
  • Because you don't just get a job with us - you get a perspective.

  • We support you, we see your potential, we celebrate your success.

  • With us, you'll work in an international environment with strong values, cutting-edge technology and a team that will support you and grow with you.

Are you ready to make a real difference? Then start your journey with Likewize now - and shape the future of technical support with us. 👉 Apply today. We look forward to getting to know you! Fairness and acceptance of differences
We believe in fairness - so much so that fairness is one of our core values. For us, fairness means being straightforward and honest, impartial and appropriate with each other; it means embracing diversity and treating everyone respectfully and inclusively.
We know that diversity and inclusion go beyond fairness. In fact, they are fundamental to how we win. All of us, with all our different perspectives and experiences, are necessary to make a difference for Likewize. Together, we strive to create a work environment where differences are valued - and essential to our success.

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About The Company

Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.

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