Service Contracts Administrator

Job Description

The Service Contracts Administrator will utilize the foundational knowledge of the Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP (Enterprise Resource Planning) system, and handle service contracts throughout their lifecycle.

Your role:

• Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle.
• Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals.
• Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others.
• Assist with fiscal close reports and resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties.
• Utilize Salesforce, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.

You're the right fit if:

• You’ve acquired 3+ years of sales support experience.
• Your skills are intermediate or better in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.
• You have at least a bachelor’s degree in business or a related field.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

Philips Transparency Details

The pay range for this position in Tennessee is $21.27 to $34.04 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN. USA

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.