Installed Base Administrator - HPM (MATC)

Job Title

Installed Base Administrator - HPM (MATC)

Job Description

Minimum required Education:

High School Diploma, Vocational Education.

Minimum required Experience:

No prior experience required.

Minimum required Certification:

N/A

Your role:

Job Responsibilities:

• Helps to analyze Installed Base data to identify discrepancies, trends, and potential issues, making recommendations for data integrity improvements.
• Adheres to data governance policies and procedures, ensuring that Installed Base records are managed and updated in compliance with company standards.
• Collects and consolidates data from various sources to ensure the completeness and accuracy of Installed Base records, facilitating effective decision-making.
• Ensures that all changes to the Installed Base records are accurately captured and reflected in the system in a timely manner, minimizing data inaccuracies.
• Handles complex data correction tasks by investigating root causes of errors, coordinating with relevant teams, and implementing corrective actions.
• Identifies and resolves discrepancies in Installed Base data by conducting thorough investigations and cross-referencing with original records and documentation.
• Maintains up-to-date knowledge of product changes, upgrades, and installations to ensure that the Installed Base records reflect the current status accurately.
• Operates Installed Base management tools and systems efficiently, performing routine system checks and troubleshooting issues to ensure optimal performance.
• Organizes and helps to prepare detailed reports on Installed Base metrics and activities, providing insights and recommendations to management for strategic planning.
• Participates in the implementation of process improvements for Installed Base management, contributing ideas to enhance data accuracy and efficiency.
• Supports the validation of data integrity by performing regular audits and quality checks on Installed Base records, ensuring compliance with internal standards and external regulations

You're the right fit if:

Minimum required Education:

B.COM or an equivalent degree/any commercial or engineering degree

Minimum required Experience:

Prior experience is preferred. Experience in SAP /Servicemax is an added advantage. Knowledge and converse on Hindi language is preferred.

Preferred Education:

Commercial Batchelor degree or more

Preferred Experience:

Experience in SAP /Servicemax - with knowledge on Installed base registration.

Preferred Certification:

SAP MP1 / Servicemax

Preferred Skills:

• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Microsoft Office
• SAP MP1 & Service Max Knowledge
• Documentation & Reporting
• Recordkeeping
• Operational Excellence Tools
• Administrative Support
• Requirements Analysis
• Customer Service Software
• Technical Support

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.