Service Delivery Engineer III

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

This position is part of Sabre’s Lodging, Ground and Sea (LGS) Product Support & Consulting Services organization. The API Certification Analyst is responsible for validating, certifying, and continuously improving supplier API integrations to Sabre’s travel marketplace. The team works to ensure optimal content quality, stability, and performance across Lodging and Car supply partners.

The role requires close collaboration with Product Management, Supplier Sales Account Management, Global Product Development (GPD), and external supplier technical teams. As part of this team, you will act as the liaison between suppliers, third-party content providers, and our product and development teams to support seamless integration and continuous improvement of content within the Sabre marketplace.

Role and Responsibilities

• Manage API certification and validation activities for Lodging and Car suppliers, ensuring compliance with Sabre’s functional, performance, and data integrity standards.
• Execute and maintain API testing workflows for SOAP/XML and REST/JSON services, certifying suppliers before production deployment and on an ongoing basis.
• Collaborate with internal Product, Development, and Operations teams to troubleshoot and resolve integration issues.
• Provide technical guidance to supplier developers during onboarding, testing, and certification phases.
• Document certification results, process improvements, and technical findings in a structured and shareable format.
• Participate in regression testing, readiness assessments, and post-release validation cycles.
• Deliver consulting activities to support the integration of lodging and car content into Sabre distribution channels.
• Support clients through problem identification, troubleshooting, and engagement with third parties, internal teams, and other stakeholders to resolution.
• Develop expertise in supporting systems such as:
• Geographic services for location resolution
• Mapping APIs and address content quality
• Visual content (media pull/push processes, transformation, and quality)
• Descriptive content including amenities, policies, and property data
• Engage with suppliers and content providers to identify opportunities to improve content via APIs, data feeds, and GUIs, including the use of completion scorecards.

Qualifications and Education Requirements

• Minimum 3 years of experience in API testing or system integration.
• Background in travel technology, lodging, or car connectivity environments preferred.
• API Expertise: Strong understanding of SOAP/XML and REST/JSON APIs, schemas, payloads, and debugging techniques.
• Automation Tools: Experience with Postman, Newman, Selenium, Python, or similar frameworks; knowledge of CI/CD integration is a plus.
• Data Analysis: Knowledge in SQL and experience with BigQuery or equivalent tools.
• Problem Solving: Strong analytical, diagnostic, and troubleshooting skills.
• Customer Orientation: Ability to work effectively with supplier technical teams to ensure high-quality connectivity.
• Communication: Clear and structured communicator, both verbal and written.
• Collaboration: Proven track record in global, cross-functional environments.
• Continuous Improvement: Passion for automation, data-driven testing, and operational excellence.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events
• Competitive benefits aligned with local market standards.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.