Service Manager - The Rec Room Royalmount, Food, Games & Shows-1

Work location:

The Rec Room Royalmount

City:

Mont-Royal

What you will do:

Service Managers are an integral part of the teams we rely on to provide an exceptional customer experience. They ensure that company policies, procedures, and standards are respected throughout the site. For this position, it is essential to maintain and promote a clear company vision while fostering a positive climate.

In this role, your main responsibilities will include (but are not limited to):

• Maintain the smooth operation of all entertainment, catering, customer service, and retail activities of the establishment.
• Ensure that the facilities always comply with company standards and that all relevant checklists and inspections are up to date, in accordance with internal and external requirements (regulatory bodies).
• Handle everything related to Groups and Events in the establishment.
• Recruit, conduct interviews, train and coach site managers, and plan succession.
• Control inventory and losses for all departments.
• Ensure disciplinary measures are fair and equitable, in accordance with company disciplinary policy and severity matrix, implementing appropriate measures for performance and behavior management.
• Regularly participate in meetings with DGAs, the senior service manager and service managers to follow up, set objectives and evaluate performance.
• Perform all other tasks assigned to you.

Required Qualifications:

Here's why this position would be perfect for you:

• You have 1 to 3 years of experience in a similar environment.
• You are able to analyze and interpret customer needs and propose appropriate options and solutions.
• You are able to lead multiple teams during peak periods.
• You have exceptional conflict resolution, negotiation, and mediation skills.
• You have excellent practical knowledge of restaurant industry standards, methods, and technical specificities.
• You are proficient in Microsoft Office Suite.
• You are able to work variable hours and for extended periods.
• You hold a post-secondary degree in business administration or hospitality (preferably).

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.

**While we appreciate all interest, only those candidates selected for an interview will be contacted.