Service Now Developer

Primary Skills

• Design, develop, and implement solutions on the ServiceNow platform based on business requirements.
• Customize ServiceNow applications and facilitate the rollout of new modules and enhancements.
• Develop and maintain workflows, business rules, UI policies, client scripts, and server-side scripts.
• Integrate ServiceNow with external systems using REST, SOAP, and other APIs.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Troubleshoot and resolve issues related to ServiceNow applications and integrations.
• Maintain system security and user access controls in accordance with organizational policies.
• Perform regular system upgrades and patches, ensuring minimal disruption to services.
• Create and maintain technical documentation for configurations, customizations, and procedures.
• Participate in Agile development processes including sprint planning, reviews, and retrospectives.

Secondary Skills

• Assist in the evaluation and implementation of new ServiceNow modules and features.
• Provide technical support and guidance to end-users and internal teams.
• Collaborate with IT and business units to identify areas for process improvement and automation.
• Participate in ServiceNow governance and compliance activities, including audits and documentation reviews.
• Support the development and maintenance of dashboards and reports for performance monitoring.
• Contribute to the creation of knowledge base articles and user guides.
• Stay updated with the latest ServiceNow releases, features, and best practices.
• Work with QA teams to ensure thorough testing and validation of new functionalities.
• Participate in training sessions and workshops to promote platform adoption and user proficiency.
• Help maintain data integrity and consistency across ServiceNow modules.