Job Description
- Assist in evaluation of new ServiceNow modules.
- Provide technical support and guidance to users.
- Identify areas for process improvement and automation.
- Participate in governance and compliance activities.
- Support the development of dashboards and reports.
- Contribute to the creation of knowledge base articles.
- Stay updated with latest ServiceNow releases.
- Work with QA teams for testing.
- Participate in training sessions.
- Design and implement solutions on ServiceNow based on business requirements.
- Customize ServiceNow applications and roll out new modules.
- Develop and maintain workflows, business rules, and scripts.
- Integrate ServiceNow with external systems.
- Gather requirements and translate them into specifications.
- Troubleshoot and resolve ServiceNow application issues.
- Maintain system security and user access controls.
- Perform system upgrades and patches.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Primary Skills
- Design, develop, and implement solutions on the ServiceNow platform based on business requirements.
- Customize ServiceNow applications and facilitate the rollout of new modules and enhancements.
- Develop and maintain workflows, business rules, UI policies, client scripts, and server-side scripts.
- Integrate ServiceNow with external systems using REST, SOAP, and other APIs.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Troubleshoot and resolve issues related to ServiceNow applications and integrations.
- Maintain system security and user access controls in accordance with organizational policies.
- Perform regular system upgrades and patches, ensuring minimal disruption to services.
- Create and maintain technical documentation for configurations, customizations, and procedures.
- Participate in Agile development processes including sprint planning, reviews, and retrospectives.
Secondary Skills
- Assist in the evaluation and implementation of new ServiceNow modules and features.
- Provide technical support and guidance to end-users and internal teams.
- Collaborate with IT and business units to identify areas for process improvement and automation.
- Participate in ServiceNow governance and compliance activities, including audits and documentation reviews.
- Support the development and maintenance of dashboards and reports for performance monitoring.
- Contribute to the creation of knowledge base articles and user guides.
- Stay updated with the latest ServiceNow releases, features, and best practices.
- Work with QA teams to ensure thorough testing and validation of new functionalities.
- Participate in training sessions and workshops to promote platform adoption and user proficiency.
- Help maintain data integrity and consistency across ServiceNow modules.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
