As a SOC Engineer, you play a crucial role in enabling numerous live broadcasts from our Service Operations Center in Hilversum. You will work with a dedicated technical team, supporting operational colleagues daily. You act as the link between operations and technology, quickly analyzing and resolving malfunctions, and contributing to system improvements. You will optimize systems and installations with other engineers to ensure smooth operations.

Must Have

• Provide second-line IT and broadcast support, including operational shifts.
• Analyze and resolve network, signal distribution, and AV equipment malfunctions.
• Coordinate communication between production teams, operators, and technicians during incidents.
• Ensure proactive system management, fault prevention, hardware maintenance, and documentation.
• Contribute to optimization and support periodic datacenter maintenance.
• Possess a passion for technology and a drive for continuous learning.
• Collaborate effectively and demonstrate strong communication skills.
• Have strong proficiency in Dutch and English.
• Handle hectic situations and prioritize effectively.
• Have experience in IT broadcast installations.
• Be willing to work flexible hours, including weekend shifts.
• Exhibit positivity and perseverance.

Perks & Benefits

• Excellent opportunity for career growth into roles with more responsibilities and technical challenges.
• Opportunities to enhance technical expertise through training and certifications.
• Excellent employment conditions, including travel allowance, irregularity allowance, and 25 vacation days.
• Good pension scheme with employer contribution.
• Flexible work schedule that can be combined well with private life.
• Thorough training.

Service Operations Center Engineer

Hilversum, Netherlands

40 hours | Technical Department

Make an impact behind the scenes of the biggest live productions.

From NOS Journaal to RTL Boulevard, from Formula 1 to Eredivisie football – at EMG, we ensure that millions of viewers don't miss a moment. Do you want to play a crucial role in these live broadcasts and take your technical skills to the next level? Then this is your chance.

Who are we?

EMG is the technical engine behind countless television and online productions. With over 450 colleagues, we work on innovative solutions for public and commercial broadcasters and large streaming platforms. In our team, everything revolves around collaboration, innovation, and fault-free broadcasts. With us, you share your passion for media, technology, and live productions with professionals who are just as driven as you are. We are now under the flag of Gravity Media Group, a globally renowned brand that delivers world-class broadcast solutions and services. Anytime, Anywhere, Any size.

Get started!

As a SOC Engineer, you play a key role in enabling countless live broadcasts. From our Service Operations Center in Hilversum, you work together with a dedicated technical team and daily support our operational colleagues. You are the link between operation and technology: you are quick to analyze malfunctions, resolve them effectively, and also contribute to improvements. Together with our Engineers, you ensure optimizations in systems and installations, so that operations run smoothly and everyone can work with pleasure.

What will you do?

• Providing second-line IT and broadcast support to control rooms, production centers, and our own Livecentre, including work in operational shifts;
• Analyzing and resolving malfunctions in the areas of network, signal distribution, and AV equipment;
• Coordinating communication between production teams, operators, and technicians during incidents and projects, with escalation when necessary;
• Ensuring proactive management of systems and processes, from fault prevention to hardware maintenance and detailed documentation;
• Contributing to optimization and supporting periodic maintenance in our data centers;

Who are we looking for?

• You are someone with a passion for technology and a continuous drive to expand knowledge;
• You enjoy working together and know how to engage others with your communication skills;
• You have strong language proficiency in Dutch and English.
• You can handle hectic situations well and always set the right priorities;
• You have experience in IT broadcast installations;
• You don't mind having flexible working hours. Weekend shifts are 'part of the job';
• You have a healthy dose of positivity & perseverance;

What do we offer you?

• An excellent opportunity to grow from operations to a role with more responsibilities and technical challenges;
• Opportunities to enhance your technical expertise through training and certifications;
• Excellent employment conditions, including travel allowance, irregularity allowance, and 25 vacation days;
• A good pension scheme with employer contribution;
• A flexible work schedule that can be combined well with your private life;

Everyone is welcome with us!

We believe that diversity makes our organization stronger, and we therefore invite everyone to apply. We strive for an inclusive working environment where all colleagues feel valued and respected. Together we want to continue building an organization where everyone can be themselves and where you enjoy working every day, together with the nicest colleagues who have as much passion for media as you do. And of course, we provide thorough training because knowledge at the highest level is what we stand for!

Is the ball already in the net for you? Then we look forward to receiving your response! Send your cover letter, CV, and personal details to: jobs.nl@emglive.com