Broadcast IT Support Engineer

Join Gravity Media's technology team at their cutting-edge broadcast facility in Westworks, White City. This role involves supporting and optimising IT systems, networks, storage, and workflows, including computing plant, core network infrastructure, firewalls, virtual machines, Windows, Linux OS, SANs, and high-performance storage systems. The ideal candidate is proactive, accountable, a strong team player, and can communicate clearly with both technical and non-technical partners.

Must Have

• Support specialist desktop/server systems (Windows, Mac, Linux).
• Monitor and optimise core infrastructure and systems performance.
• Provide system support for IT faults in a timely manner.
• Review, develop, and maintain Broadcast IT workflows and documentation.
• Guide engineers, operators, and production staff through complex operational scenarios.
• Plan and manage system maintenance efficiently, considering client impact and risk.
• Escalate issues to stakeholders and communicate with vendor support.
• Proactively support all IT systems and other technical departments.
• Clear understanding of Microsoft server technologies (AD, DNS, DHCP, SMB Shares, User Permissions, Group Policy).
• Experience with TCP/IP networking infrastructure and multi-VLAN networks, Layer 3 Routing.
• Adept at being proactive and identifying potential issues before they occur.
• Ability to work at high levels of technical complexity under pressure.
• Accept and work to internal business processes (email, ticketing, auditing, documentation, change).
• Ability to work both alone and as part of a team, remaining calm under pressure.
• A positive, enthusiastic manner with tactful and sympathetic communication.
• Ability to prioritise workload and meet tight deadlines.

Good to Have

• Firewall policies

Join Gravity Media’s technology team at our cutting-edge broadcast facility in Westworks, White City. Support and optimise IT systems, networks, storage, and workflows. Ideal for proactive professionals with strong technical expertise in Windows, Linux, networking, and broadcast IT

ABOUT THE COMPANY

WHAT WE DO

Gravity Media deliver an unparalleled range of media services and solutions to clients worldwide utilising outside broadcast trucks, fly-packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia offering market-leading broadcast, technology, production, and post-production solutions across many of the world’s most-watched live events and entertainment programmes.

OUR PEOPLE

We have a passion for problem solving and thoughtful innovation and recognise our collective differences play a huge role our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age.

LEADERSHIP BEHAVIOURS

We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organisation. Our managers give clear communication, lead by example and feed back to foster growth and development of their team members. Management excellence is essential to the company’s success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work environment.

COMMITMENT TO EQUALITY

Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

ABOUT THE ROLE

A BRIEF SUMMARY

Part of the Gravity Media technology team at the new cutting-edge broadcast facility in Westworks, White City.

Supporting and optimising the performance of computing plant, core network infrastructure, firewalls, virtual machines, Windows, Linux OS and SANs and high-performance storage systems.

You must have a great sense of accountability and be able to work well within a team. You will be able to communicate clearly, both written and verbal to technical colleagues and to non-technical partners.

WHAT YOU’LL BE RESPONSIBLE FOR

• Supporting a range of specialist desktop\server systems including the following: Windows / Mac / Linux operating systems
• Monitoring and optimising the performance of core infrastructure and systems.
• Providing system support to address IT faults in a timely manner.
• Reviewing, developing and maintaining workflows to support the effective operation of Broadcast IT and Workflows at Gravity Media Westworks and keep documentation updated.
• Guiding Engineers, operators and production staff through complex operational scenarios.
• Planning and managing maintenance of systems and workflows in an efficient manner that considers the impact and risk to our clients as well as completing routine maintenance and regular system checks.
• Escalating issues to stakeholders and communicate with vendor support as required.
• Proactively supporting all IT systems and other technical departments within Gravity Media

All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business.

THIS ROLE IS FOR YOU IF

To enable you to perform this role, you should be able to demonstrate the following as a minimum:

• A clear understanding of the fundamentals of common Microsoft server technologies, AD, DNS, DHCP, SMB Shares, User Permissions, Group Policy
• Experience of TCP/IP networking infrastructure and multi-VLAN networks, Layer 3 Routing, Firewall policies desirable
• Adept at being pro-active and able to identify potential issues before they occur
• Work at high levels of technical complexity, under programme and/or operational pressures
• Accept and work to internal business processes including rules and procedures that concern email communication, ticketing, auditing, documentation and change processes
• Ability to work both alone and as part of a team, and to remain calm under pressure
• A positive, enthusiastic manner with an ability to react tactfully and sympathetically to requests from all stakeholders
• Ability to prioritise workload and meet tight deadlines

ISO

The ISO standards reflect our commitment to continually improve our business, to drive down our Environmental Impact and to provide a safe and healthy working environment for all of our employees. Our management team have a responsibility to ensure they lead their individual teams in striving for best practice and supporting the audit process to ensure continual improvement is at the heart of everything we deliver.