ServiceNow Support Engineer

Company Description

We are Devoteam, an AI-driven tech consultancy with over 11,000 tech experts, spread across 25 countries in Europe and the Middle East. At Devoteam, we strongly believe in the power of technology, with AI central to our approach. We collaborate with leading partners such as Google, Microsoft, AWS, and ServiceNow. In the Netherlands, we have approximately 400 experts and specialize in Cloud, Cyber, Data, and AI.

With us, you become part of a group of Tech Enthusiasts who thrive in a culture where making mistakes is allowed and where everyone, from smart talents to experienced rockstars, is encouraged to continuously innovate and grow. We are a community that is proud of who you are and helps you get the best out of yourself. We are allergic to unnecessary hierarchies and excessive processes.

Job Description

As a ServiceNow Platform Support Specialist, you play a crucial role within our IT team.

You are our internal expert who optimally supports and maintains the ServiceNow platform, ensuring client organizations run smoothly.

Thanks to your technical knowledge and problem-solving approach, you contribute to excellent customer satisfaction.

Your tasks and responsibilities

• Daily management of the ServiceNow platform: incident, problem, change, and release management.
• Perform configurations and adjustments based on customer wishes.
• Collaborate with various teams to identify customer needs and implement solutions.
• Prepare and maintain technical documentation and user manuals.
• Keep systems up-to-date with minimal disruption during updates and upgrades.
• Monitor application performance and quickly and adequately resolve technical issues.
• Support and train end-users for optimal use of ServiceNow.

Job Requirements

• Minimum 1 year of professional experience in an IT Support role, with a strong focus on ServiceNow or comparable tools.
• An ITIL certification.
• Excellent problem-solving and analytical skills, with a methodical approach.
• Strong communication skills in Dutch (written and verbal). This is currently a need to have for our current customers!
• The ability to work independently and prioritize in a dynamic environment.
• A proactive attitude and you seize the opportunity to obtain ServiceNow certifications with both hands.

A plus if you have:

• Basic knowledge of JavaScript, HTML, CSS, and GlideScript.
• ServiceNow Certified System Administrator (CSA) is a big plus.
• Additional ServiceNow certifications (e.g., CIS-ITSM, CIS-HRSD).

Additional Information

Want to know more about this vacancy?

For more information about this vacancy, please contact Danielle van Capelleveen at 06 41 31 44 54 or email danielle.van.capelleveen@devoteam.com.