Job Description
The Site Services Supervisor at Apple requires strong communication and collaboration skills. The role involves leading technicians in supporting IT infrastructure operations, providing in-depth functional and hands-on support for Hardware Support and IT infrastructure deployment activities. Responsibilities include overseeing team performance, ensuring proper staffing and resources, coordinating the development and implementation of policies and procedures. The supervisor will guide the development of the technical team's core competencies and support capabilities. The role demands adaptability to changing schedules and priorities, and the use of new technologies. The supervisor sets an example for the team, collaborates with other leaders, and ensures projects and tasks are completed to quality standards.
Must Have:
- Good communication and collaboration skills.
- Experience leading technicians.
- Knowledge of IT infrastructure operations.
Apple's Site Services Supervisors must have good communication and collaboration skills, and be dedicated to working with other leaders in building strong teams and collaborating with other leaders across the organization. This role has critical responsibilities leading technicians in support of Apple's IT infrastructure operations. Our supervisors provide focused, in-depth functional and hands-on support of day-to-day Hardware Support and IT infrastructure deployment activities, and ensure projects and tasks are completed to according to plan, priority, and meet quality standards. Responsibilities include overseeing technician and team performance, working with the management team to ensure proper staffing levels, tools, and materials are available for the team. Additional responsibilities include coordinating the development, implementation, and compliance of all established policies and procedures. Site Services Supervisors set the example for and help to guide the development of the Site Services technical team's core competencies and support capabilities. Our Supervisors are competent working with and supporting cross-functional team coordination to ensure proper alignment and support of tasks. The key to the success of Supervisors is the willingness to adapt to dynamically changing delivery and work schedules, priorities, and use of new technologies.
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