About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com
About the job:
Sitecore’s ServiceNow engineering team builds and evolves the digital support ecosystem that our partners and customers rely on – Sitecore Support & Self-Service Portal, Sitecore Community, Sitecore Knowledge Base. Our team plays a critical role in enabling Sitecore’s global support organization to deliver high-quality, efficient services.
As an Analyst & QA, you will translate stakeholder needs into clear, testable requirements and a prioritized backlog. You’ll partner closely with developers and architects to shape solution designs and implementation approaches that align with platform standards. You’ll own solution acceptance – planning and executing functional and regression testing, coordinating UAT and sign‑off – lead stakeholder enablement through training and documentation, and safeguard the stability of existing implementations.
The ServiceNow team is at the forefront of introducing AI capabilities into Sitecore’s support workflows. You’ll have the opportunity to help build AI agents, intelligent knowledge recommendations, automated triage processes and many other AI capabilities and workflows that leverage latest LLM developments to streamline issue resolution and customer support. Beyond AI, the team tackles a wide variety of challenging enterprise-grade projects – from new application rollouts to performance tuning and security hardening.
What You’ll Do:
What You Need to Succeed:
Additional Skills That Set You Apart:
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
How We Hire:
At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.