Solution Presales Engineer (EMEA)

About Milestone:

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio comprises XProtect video management software and over 14000 supported devices. Every new device we add to the Milestone ecosystem increases our footprint in the video technology industry.

BriefCam, part of Milestone:

BriefCam video analytics enables users to accelerate investigations, derive operational intelligence and attain situational awareness. Embedded directly in the Milestone client, BriefCam provides rapid video review and search, face recognition, real-time alerting and quantitative video insights.

BriefCam is the industry’s leading provider of Video Synopsis® and Deep Learning solutions for rapid video review and search, face recognition, real-time alerting and quantitative video insights. By transforming raw video into actionable intelligence, BriefCam dramatically shortens the time-to-target for security threats while increasing safety and optimizing operations.

BriefCam’s award-winning products are deployed by law enforcement and public safety organizations, government and transportation agencies, major enterprises, healthcare and educational institutions, and local communities worldwide.

The Role:

We are now seeking a Solution Presales Engineer based in Bulgaria to support video analytics in our EMEA region, while assisting with US and APAC sales efforts as needed. This position will play a crucial role in technical video analytics pre-sales activities, ensuring our customers and partners receive world-class technical support, product guidance, and demonstrations

It requires impeccable English skills (both spoken and written) due to frequent cross-regional collaboration with global teams.

Responsibilities:

Technical Pre-Sales Support:

• Work closely with regional sales teams to support pre-sales activities, including customer meetings, presentations, and technical demonstrations
• Assist in responding to RFIs/RFPs with high-quality technical documentation
• Develop proof-of-concept environments, customized dashboards, and tailored technical solutions for prospects and partners
• Provide hands-on assistance with system integration, deployment, and troubleshooting

Customer & Partner Engagement:

• Act as a trusted technical advisor to end-users, resellers, and partners
• Deliver training sessions and knowledge-sharing workshops for customers and internal teams
• Support marketing efforts, including trade shows, webinars, and other demand-generation initiatives

Cross-Regional Collaboration:

• Focus primarily on EMEA, while assisting US and APAC teams when needed
• Work closely with the global solution engineering and sales teams to ensure seamless technical alignment across regions

How We Can Match:

Technical:

• Expertise in Video Management Systems, Video Recording, and Video Analytics
• Familiarity with Windows and Linux (Ubuntu/RHEL) environments
• Experience troubleshooting web-based platforms, APIs, and databases

Experience in IP networking, SaaS applications, video security, and system architecture will be a strong advantage.

Professional:

• Fluent in English (spoken & written)
• Strong problem-solving skills with the ability to work independently and in a team.
• Excellent time management and ability to juggle multiple priorities in a fast-paced sales environment.

Travel: Up to 50% travel within EMEA, with occasional trips outside the region.

Preferred Qualifications:

• Prior experience in a multi-regional sales engineering role
• Additional language skills (European languages preferred)

Milestone People-First Benefits:

• Hybrid-friendly/flexible way of working
• Competitive salary and benefits
• 25 days vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us
• Employer sponsored mobile phone and telecom subscription
• Compliments gift card
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental health with Mindromeda
• Dedicated employee learning and trainings budget

Thrilled to hear more:

If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV.

*Only short-listed candidates will be contacted for interview.