Solutions Engineer

Job description

We’re looking for a Solutions Engineer to join our amazing support team. Your primary focus will be to enhance the overall customer experience through efficient and streamlined operations.

No. of positions: 2

What will you be doing?

• Address customer inquiries, concerns, and issues with a high level of professionalism and customer-centricity.
• Investigate and resolve customer queries, ensuring accurate and satisfactory solutions.
• Lead technical implementations and integrations: understand customer requirements and implement solutions using REST APIs, SAML SSO, SFTP, and other protocols.
• Develop and maintain in-depth knowledge of our products/services to effectively assist customers.
• Bridge product and customer needs: collaborate with Sales, Product, and Engineering to ensure what we deliver aligns with what was promised.
• Contribute to the development and enhancement of internal knowledge base resources.

Who will you work with?

Nishank, Ayan, and the rest of the jovial inFeedo team.

Job requirements

Is this you?

• 2+ years of experience in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Implementation, or Technical Support).
• Ability to “speak both code and business” — comfortable working with APIs and debugging payloads, while also able to explain your approach clearly to non-engineers.
• Technical aptitude to define a solution so clearly that an AI could implement it — whether it’s generating scripts, writing spreadsheet formulas, or automating manual work.
• Understanding of enterprise IT environments — especially user provisioning, authentication, email infrastructure, or internal tooling.
• Strong ownership — proactively resolving blockers and pushing tasks to completion.
• Comfort with ambiguity — asking the right questions and filling in the blanks when needed.

Brownie Points

1. HRTech Experience

2. Alignment to our core values

What happens after you apply?

• Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far.
• Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process.
• Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders.
• If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us.
• At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)

Our expectations before you click “Apply Now”

• Read about inFeedo & Amber

We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education.

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Attitude>Skills>Education]

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