Job Description
The Spa Supervisor plans, monitors, and appraises job results, conducts training, and implements policies. They ensure a safe and healthy work environment, maintain cleanliness, organize briefings, and assist guests with spa information. Responsibilities include training new hires, evaluating staff performance, handling guest and staff concerns, coordinating hiring, and preparing reports. They also manage inventory, duty rosters, and ensure high standards of service and facility maintenance.
Must Have:
- Ensuring cleanliness and good hygiene at the work place.
- To organize & conduct morning briefing.
- Welcome, assist and provide accurate information to the guest about the products and spa policies.
- Training Plan for New hire, follow up department training, monitor day to day training plan and maintaining of training record accurately.
- Attending Managers' duty during absence - Meeting & department operations (guest & staff needs).
- Evaluating performance and providing feedback to deserving staff in open forum.
- Taking corrective measure (guest & staff related concerns) without manager assistance.
- Coordination hiring & staff manning with the manager.
- Providing all kind reports & activities held at spa.
- Set the example, Communicate well, develop safety program, encourage positive behavior, Involve in various activity.
- Maintaining overall inventory, monitor day to day operation.
- Organize duty roster according to the business prospect.
- Follow up maintenance, monitor all the treatments and quality of the services being rendered, & ensure public areas well maintain at all time.
- Make regular checks to ensure the highest of standards at all times.
- To gather ideas and suggestions from guest or colleagues that can be utilized and will help on service operation improvements.
- Ensure to organize ahead of time to assign all colleagues work obligations & supervise them during their working hours.
- Make sure that guests and staffs are dealt politely, efficiently and promptly at all times.
- To ensure an excellent standard of customer care and professionalism are achieved at all times.
- To coordinate with Training Manager for maintaining the training records periodically.
- To cross check all reports if they are any discrepancies.
- To cross check all commission of the therapist are well balanced.
- Carryout any other work assigned by your managers from time to time.
Company Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job Description
Plans, monitor, and appraises job results. Conducts training. Implements and enforces systems, policies, and procedures. Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Ensuring cleanliness and good hygiene at the work place.
- To organize & conduct morning briefing.
- Welcome, assist and provide accurate information to the guest about the products and spa policies.
- Training Plan for New hire, follow up department training, monitor day to day training plan and maintaining of training record accurately.
- Attending Managers' duty during absence - Meeting & department operations (guest & staff needs)
- Evaluating performance and providing feedback to deserving staff in open forum.
- Taking corrective measure (guest & staff related concerns) without manager assistance.
- Coordination hiring & staff manning with the manager
- Providing all kind reports & activities held at spa
- Set the example, Communicate well, develop safety program, encourage positive behavior, Involve in various activity.
- Maintaining overall inventory, monitor day to day operation.
- Organize duty roster according to the business prospect
- Follow up maintenance, monitor all the treatments and quality of the services being rendered, & ensure public areas well maintain at all time
- Make regular checks to ensure the highest of standards at all times.
- To gather ideas and suggestions from guest or colleagues that can be utilized and will help on service operation improvements.
- Ensure to organize ahead of time to assign all colleagues work obligations & supervise them during their working hours. Make sure that guests and staffs are dealt politely, efficiently and promptly at all times.
- To ensure an excellent standard of customer care and professionalism are achieved at all times.
- To coordinate with Training Manager for maintaining the training records periodically.
- To cross check all reports if they are any discrepancies.
- To cross check all commission of the therapist are well balanced.
- In addition to the above, carryout any other work assigned by your managers from time to time.
Qualifications
- Ability to communicate in English with Excellencies in both written and Oral.
- Must be Collage or University level.
- Minimum of 2 to 4 years work experience as Hostess or any related job.
Additional Information
Serve with Humility | Radiate Optimism | Rely on Our Family
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