Specialist 4, Learning Tech Consultant

The Specialist 4, Learning Tech Consultant at Western Digital will consult with business stakeholders to deliver outcomes related to Learning and Performance technology platforms. This role involves providing governance, testing updates from SaaS vendors, partnering with IT for scalable solutions, and supporting HR with employee lifecycle programs. The consultant will also contribute to the People Development & Engagement Center of Excellence strategy by building relationships, identifying needs, and improving learning content.

Must Have

• Consult on system functionality and capabilities associated with Learning and Performance platforms.
• Provide governance and guidance to Business Unit Administrators.
• Review and test regular updates delivered by SaaS platform vendors.
• Partner with IT to find innovative and scalable solutions.
• Support the HR team with the delivery of employee lifecycle programs via technology platforms.
• 8-10 years’ experience in HR or Learning function.
• Proven experience in administering and supporting unified talent technology such as an LMS, or Performance Management system / suite.
• Proven experience in implementing or supporting the delivery of releases of functionality from an enterprise SaaS Learning or Performance, human capital management (HCM) system vendor.
• Proven experience in using a consultative approach to translate business needs into engaging user-centered experiences via HCM systems or platforms.
• Proven experience in working with cross platform data integrations and feeds.
• Proven experience with delivering reports and dashboards via native platform reporting and data visualization tools from an HCM system.
• Proven experience in supporting tier 2 or 3 tickets via a ticketing platform, ability to document and submit tickets for escalation to HCM Vendors as needed.
• Proven experience in displaying technical prowess, in HCM platforms including HRIS systems.
• Proven experience in managing projects with the ability to prioritize and meet deadlines and measure progress and success against competing priorities.
• Proven experience in analyzing and visualizing data to demonstrate learning program effectiveness.
• Master’s and or bachelor’s degree in Organizational Learning Design, Instructional Design, Educational Technology, Industrial/Organizational Psychology, Information Technology, or Computer Science.

Good to Have

• Establish strong cross-functional relationships to continuously collect the voice of the business and voice of the learners.
• Build relationships with business stakeholders and HR partners to identify regional needs, co-create solutions, and integrate learning programs.
• Stay informed on industry trends and identify best practices to continually improve content.
• Identify unmet needs and contribute to the roadmap for new learning initiatives.
• Contribute to the technology review and governance approach for sub administrators.
• Assess releases and provide insight into how best to deliver these to existing platforms and end users.
• Manage other cross-functional initiatives that help achieve enterprise learning strategy goals.
• Identify and build learning and development experiences that support other integrated employee experience touchpoints.
• Role model and advocate for a modern learning mindset.
• Demonstrates strong analytics, communications, and presentation skills.
• Strong interpersonal skills, with the ability to facilitate, influence, resolve conflict and collaborate.
• Finds opportunity in challenges and approaches with a positive and forward-thinking approach.
• Goal-oriented, proactive, accountable, and passionate about driving business-driven outcomes.
• Uses a design-thinking and data-driven approach to decision-making.
• Challenges the status quo to move beyond traditional ways of doing things.
• Embraces continual, lifelong learning.
• Actively seeks out industry research and benchmarking.
• Ability to manage the uncertainty of change and work in an agile environment.
• Can influence without authority.
• A peer coach with strong connection to team.
• Certification in or for Cornerstone on Demand, Workday, similar platforms.

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

Consult and deliver outcomes for our business stakeholders on their needs associated with Learning and Performance technology platforms.

• Consult on system functionality and capabilities associated with Learning and Performance platforms and provide scalable real solutions to meet the businesses needs in a timely fashion
• Provide governance and guidance to Business Unit Administrators as part of our centralized administration team
• Review and test regular updates delivered by our SaaS platform vendors and ensure we are getting the most from our technology investments
• Partner with IT to find innovative and scalable solutions that meet our business needs and support our go forward learning and performance strategies in the systems we administer
• Support the HR team with the delivery of employee lifecycle programs via or technology platforms

Contribute to the execution of the People Development & Engagement Center of Excellence strategy

• Establish strong cross-functional relationships to continuously collect the voice of the business and voice of the learners to be incorporated into the Talent Development & Inclusion Strategy
• Build relationships with business stakeholders and HR partners to identify regional needs, co-create solutions, and integrate learning programs into the broader employee experience
• Stay informed on industry trends and identify best practices to continually improve content to make it more engaging and impactful for learners
• Identify unmet needs and contribute to the roadmap for new learning initiatives to solve for those unmet needs
• Contribute to the technology review and governance approach for our sub administrators
• Assess releases and provide insight into how best to deliver these to our existing platforms and end users
• Manage other cross-functional initiatives that help us achieve our enterprise learning strategy goals
• Identify and build learning and development experiences that support other integrated employee experience touchpoints through our platforms (e.g., career development, performance management, talent review)
• Role model and advocate for a modern learning mindset (i.e., learning through an environment that provides comprehensive, unified experiences, exposure, and education)

Qualifications

• 8-10 years’ experience in HR or Learning function
• Proven experience in:
• Administering and supporting unified talent technology such as an LMS, or Performance Management system / suite
• Implementing or supporting the delivery of releases of functionality from an enterprise SaaS Learning or Performance, human capital management (HCM) system vendor
• Using a consultative approach to translate business needs into engaging user-centered experiences via HCM systems or platforms
• Working with cross platform data integrations and feeds
• Experience with delivering reports and dashboards via native platform reporting and data visualization tools from an HCM system
• Supporting tier 2 or 3 tickets via a ticketing platform, ability to document and submit tickets for escalation to HCM Vendors as needed
• Displaying technical prowess, in HCM platforms including HRIS systems
• Managing projects with the ability to prioritize and meet deadlines and measure progress and success against competing priorities
• Analyzing and visualizing data to demonstrate learning program effectiveness
• Demonstrates key leadership skillsets and mindsets:
• Demonstrates strong analytics, communications, and presentation skills
• Strong interpersonal skills, with the ability to facilitate, influence, resolve conflict and collaborate on innovative solutions with employees from different cultural and professional backgrounds
• Finds opportunity in challenges and approaches with a positive and forward-thinking approach
• Goal-oriented, proactive, accountable, and passionate about driving business-driven outcomes
• Uses a design-thinking and data-driven approach to decision-making
• Challenges the status quo to move beyond traditional ways of doing things
• Embraces continual, lifelong learning
• Actively seeks out industry research and benchmarking
• Ability to manage the uncertainty of change and work in an agile environment
• Can influence without authority
• A peer coach with strong connection to team

• Master’s and or bachelor’s degree in Organizational Learning Design, Instructional Design, Educational Technology, Industrial/Organizational Psychology, Information Technology, or Computer Science
• Certification in or for Cornerstone on Demand, Workday, similar platforms

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com

to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com

to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline

or email compliance@wdc.com

.