Specialist, Quality Assurance (Compliance Operations)
Job Summary
Job Description
The Quality Assurance (QA) Specialist is responsible for ensuring high-quality compliance case reviews and maintaining performance standards across all Compliance Ops functions. The role involves monitoring and evaluating compliance cases, providing feedback to improve agent performance, and ensuring efficient and high-quality implementation of compliance controls. The specialist will conduct QA reviews, perform root cause analysis, initiate calibration sessions, collaborate with the Learning & Development team, develop quality documentation, and stay updated with industry trends. This role requires collaboration with cross-functional teams and participation in QA initiatives.
Must have:
- Minimum 2-5 years of experience in a Quality Assurance role.
- Strong analytical skills and ability to analyze data.
- Excellent verbal and written communication skills.
- Highly motivated and detail-oriented.
- Able to work both independently and collaboratively.
- Familiarity with regulatory requirements.
Good to have:
- CAMS or ICA certification is a plus.
Perks:
- Competitive remuneration package
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Yearly Bonus
- Convenient workplace
- Excellent prospects for growth and promotion.
- Employee engagement, recognition and appreciation program.
- Multinational working environment
3 skills required
Job Details
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Team
This team is part of Compliance Operations within the Audit, Risk & Compliance (ARC) Center. LDQA team focuses on continuous training, skill enhancement, and quality assurance to ensure the smooth execution of Compliance programs. We collaborate closely with key stakeholders, including Customer Due Diligence Ops, AML Ops, and Sanctions Ops, as well as other partners such as Compliance Advisory, the Product team, and the Data team.
About the Opportunity
The Quality Assurance (QA) Specialist is responsible for ensuring high-quality compliance case reviews and maintaining performance standards across all Compliance Ops functions. In this role, the successful candidate will monitor and evaluate compliance cases processed by Compliance Ops agents and provide feedback to Compliance Ops functions to improve agent performance and ultimately, ensure efficient and high-quality implementation of compliance controls.
Requirements: What We Look For In You
-
- Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage)
- CAMS or ICA certification is a plus.
- Able to work on-site.
- Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement.
- Excellent verbal and written communication skills.
- Highly motivated and detail-oriented with strong multitasking and prioritization abilities.
- Capable of working both independently and collaboratively within a team environment.
- Familiarity with regulatory requirements and compliance standards, such as AML, CDD, and Sanctions.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
-
Key Responsibilities: What You’ll be Doing
-
- Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching.
- Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.
- Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality related matters.
- Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs.
- Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials.
- Collaborate with cross-functional teams to identify and resolve quality-related matters.
- Stay up to date with industry trends and best practices in compliance and QA.
- Participate in the development and implementation of QA initiatives and projects.
-
Why Join Us?
- Competitive remuneration package
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Yearly Bonus
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
#LI-ONSITE
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