Sportsbook Operations Associate

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

Shape the future of Sportsbook Operations as part of a fast-moving team supporting one of the most recognized sports brands in the US. As a Sportsbook Operations Associate, you'll drive day-to-day execution by ensuring site content, promotions, and betting experiences run seamlessly across platforms and states. You’ll collaborate with Customer Experience, Trading, and Marketing teams to solve complex challenges and maintain high standards of accuracy and responsiveness.

What you’ll do as a Sportsbook Operations Associate

• Support the Sportsbook and iGaming Promotions teams in triaging and resolving second-line customer issues while working closely with the Customer Experience and Operations teams to improve processes.

• Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected.

• Support and collaborate with other parts of the business, such as Operations, Trading, Customer Experience, and Marketing teams, to help proactively diagnose and solve questions from our customers.

• Run processes to support quality assurance, problem escalation, and competitor tracking.

• Become an expert in using our internal marketing and bonus tools; always looking to optimize processes and tools to enable flawless execution across multiple apps and states.

What you’ll bring  

• At least 1 year of experience in online gaming or a relevant online B2C environment with a strong focus on customer needs and experience.

• Detail-oriented and analytical attitude, with the flexibility to adapt to shifting priorities and drive results in a fast-paced environment.

• Experience with digital marketing operation tools and a demonstrated ability to rapidly learn and master new tools.

• Flexibility to work on shifts including nights and weekends - due to the nature of the sporting calendar, this position will regularly include evening and weekend shifts, which include five days of work with two days off.

• An understanding of the Sportsbook and iGaming industry would be considered an advantage.

• The ability to become licensed through applicable regulatory agencies.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.