Sportsbook Operations Merchandising Associate, Bilingual

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Temporary Bilingual Sportsbook Operations Associate, you’ll be at the heart of a high-growth, high-energy team driving the day-to-day execution of our Sportsbook business. From managing live site content to executing key promotions, you’ll help shape the customer experience through operational precision and strategic insight. This is a fast-paced role that blends analytical problem-solving, creativity, and a deep understanding of the sports landscape. You’ll collaborate across teams to ensure we deliver the most engaging and competitive Sportsbook offerings in the industry.

What you’ll do

• Solve complex sportsbook operations merchandising problems with a combination of analytical skills, creativity, and sports/sports-betting expertise.
• Ensure that live site content, live betting events, and betting odds are presented and merchandised in line with Sportsbook strategy and objectives.
• Work cross-functionally with various teams to improve customer experience and support analysis frameworks to measure sportsbook initiatives.
• Aid our promotion redemption efforts by writing clear and concise SQL code
• Run processes to support quality assurance, problem escalation, and competitor tracking.
• Work on internal tools and reporting needs for the Operations team.
• Manage the efficient execution and fulfillment of various promotions and pools.
• Work with our Content and Trading teams to ensure the delivery of market-leading Sportsbook offerings for state and region-specific promotional campaigns.
• Maintain a database of promotions to assist in monitoring and recapping high-value promotions.

What you’ll bring

• Bachelor’s degree in Mathematics, Statistics, Computer Science, Business Analytics, or another relevant discipline.
• Full professional fluency in Spanish and English, with strong written and verbal communication skills in both languages.
• Customer-focused view and a strong understanding of what the Sportsbook customer wants, with the ability to work independently as part of a fast-growing team.
• Strong interpersonal and communication skills with the ability to work independently as part of a fast-growing team.
• Data-driven, strategic mindset, and strong attention to detail, with a deep understanding of the Sportsbook industry.
• Proficiency in Microsoft Office (Excel) and G-Suite (G-Sheets).
• Due to the nature of the sporting calendar, this position is temporary and will regularly include early morning, evening, and weekend shifts.