Sr. Director Global Risk - 1LOD Incident Management

The Company

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PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

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Global Risk Management is looking for a seasoned, strategic, and influential leader to drive incident management responses by building and developing a best-in-class Enterprise Incident Response program. The Senior Director of Enterprise Incident Management will lead the First Line of Defense Incident Management function, ensuring timely, structured, and effective response of enterprise-wide impacted incidents across domains (Cybersecurity, Technology, Privacy, Fraud, Communications, Legal, Finance, etc). This role will report to a senior leader within the Risk Management organization’s First Line of Defense, and will provide executive leadership to support PayPal’s comprehensive risk management and compliance objectives.

Global Risk Management is a high impact enablement function driving global success and is comprised of 1LOD Functions (Credit, Fraud Prevention, Financial Crimes/Anti-Money Laundering, Physical Security, Government Relations, and Functional Product Enablement) and 2LOD Oversight functions (Enterprise Risk, Compliance, Regulatory Affairs, Global Entity Management).

PayPal serves hundreds of millions of consumers and tens of millions of Merchants around the world. Ensuring being ‘always on’ for them means effective and proactive identification of controls to mitigate issues that turn into incidents across our Technology, Business Operations, Partnership Ecosystems. When incidents do occur, having effective global coordination across Technology, Corporate Communications, Regulatory Affairs, Business Unit, Global Risk Management, Partnership, and Executive Teams is essential. Delivering on effective recovery coordination, regulatory impact assessment, partner engagement, and internal/external communications will further our Safety + Trust mission and mitigate reputation risk.

Job Description:

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Essential Responsibilities:

• Sets clear vision and priorities for business with outlook ranging over 1-3 years
• Balances strategic overview with sharp execution
• Identifies multiple strategies to accelerate progress and results
• Liaises with stakeholders to meet common goals and helps overcome obstacles
• Maintain a high level of subject matter expertise to coach, guide and influence toward process, policy, product, and organizational changes.
• Lead the design and execution of the strategic direction and execution of the Risk Operations Program
• Engages organization with an inspiring vision of the business future

Minimum Qualifications:

• Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Key Responsibilities:

• Global Incident Recovery Coordination: Oversee and elevate functional readiness for 24/7 global incident management by directing engagement with business leaders, external partners, Global Markets, and Technology Command Center to ensure seamless recovery operations.
• Resiliency Leadership and Oversight: Provide strategic stewardship to the Global Incident Command Center, Technology Command Center, Cyber Defense Center, and other critical teams. Ensure robust processes for triage, notification, escalation, and recovery planning are maintained and executed.
• Executive Incident Response Leadership: Demonstrate executive presence in leading real-time incident response efforts. Guide and counsel technical and business incident management teams (cyber, technology, client-facing) to ensure prompt and effective resolution of incidents across the global enterprise.
• Strategic Process and Contingency Planning: Architect and advance enterprise-wide incident response and crisis management plans. Ensure communication protocols, escalation paths, and contingency plans are developed, tested, and optimized for rapid decision making and crisis management authority delegation.
• Crisis Communication Protocols: Establish, monitor, and reinforce protocols for multi-level information exchange in crisis scenarios, defining clear delegations of authority to crisis teams and leadership tiers ensuring continuity and transparency in decision making.
• Client Resiliency and Enablement: Champion a client-first approach to operational resiliency, reliability, and stability for all business and technology services. Ensure the uninterrupted delivery and trust in global network through proactive incident management.
• Enterprise Process Development: Lead the design, implementation, and continuous improvement of incident management frameworks, policies, and procedures, driving excellence in preparedness and response.
• Stakeholder Engagement and Communication: Serve as the senior escalation point and primary communicator for incident events, facilitating timely, transparent updates to stakeholders, including executive leadership, prudential regulators, and key external partners.
• Business Impact and Operational Response: Direct the development and maintenance of business unit processes and operational protocols, ensuring rigorous impact assessment, efficient resource mobilization, effective escalation, and clear communications during critical incidents.
• Organizational Training and Capability Development: Oversee the creation and delivery of advanced training and awareness programs designed to enhance incident response competencies across the organization.
• Metrics, Analytics, and Continuous Improvement: Establish and monitor key performance indicators (KPIs) and deliver regular analytical reports to track incident management effectiveness, drive accountability, and identify areas for operational improvement.
• Resiliency Exercises and Readiness Leadership: Lead the planning and execution of ongoing incident management readiness initiatives and tabletop exercises to continually test and strengthen organizational response capabilities.
• Regulatory Compliance and Operational Resiliency: Maintain strong awareness of evolving regulatory mandates and ensure critical processes, such as Recovery Time Objectives, are aligned and compliant with operational resiliency requirements.
• Post-Incident Remediation and Integration: Ensure comprehensive and timely post-incident remediation, partnering with Issue Management and Business Controls teams to drive closure, accountability, and process improvement following incidents.

Qualifications:

• 10+ years of progressive experience in cybersecurity, risk management, or a related field with significant incident response leadership experience managing diverse incident types.
• Demonstrated experience leading or acting as the "quarterback" for crisis management teams (such as army quarterback or tiger teams), driving command and strong control, engagement, and resolution in high-stakes, cross-functional incidents.
• Understanding of security frameworks, cyber threat landscapes, incident response methodologies, and multi-disciplinary incident management.
• Familiarity with forensic investigations, threat intelligence, cybersecurity defense operations, privacy breach response, fraud mitigation, and business continuity.
• Strong executive communication, presentation, and stakeholder engagement skills.
• Leadership of substantial distributed Internal Audit and/or Risk Controls teams.
• Ability to maintain composure and make sound decisions in high-pressure, high-stakes crisis events.
• Strategic thinker with a proactive approach to evolving threats and incident response challenges.
• Collaborative leader skilled in cross-functional partnership, mentoring, and talent development.
• Experience with the automation, orchestration, and integration of incident response across multiple incident domains.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Familiarity with regulatory compliance frameworks relevant to cybersecurity, privacy, fraud, data protection, and operational resilience.
• Bachelor’s degree in Business Administration, Finance, Economics, Communications, Computer Science, or related field; MBA or advanced degree preferred.

Our Benefits:

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At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Commitment to Diversity and Inclusion

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PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

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Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

About Us

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.

Learn more at PayPal.com/Jobs

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