Sr GCC Analyst

As a Senior GCC Analyst at CME Group, you will provide front-line trading support to global clients, analyze real-time market conditions to maintain integrity, and oversee critical daily settlement data. You will drive complex client investigations, develop data-driven solutions, and engage directly with clients to solve problems. Collaboration across global teams for incident resolution and knowledge base contribution is also key.

Must Have

• Champion front-line trading support for global clients on market-event inquiries and product specifications for the entire asset class portfolio.
• Analyze real-time market conditions and order flow, actively seeking out and mitigating unusual or inefficient behavior.
• Oversee critical daily settlement data, product activations, and expirations, ensuring meticulous operational control.
• Drive complex internal and external client investigations, translating intricate technical or market issues into clear, concise solutions.
• Develop and execute ad-hoc data queries and sophisticated analysis, constructing data-driven solutions.
• Engage directly with clients via phone and electronic channels, embodying a passion for immediate problem-solving and exceptional customer service.
• Collaborate across global teams, managing incident resolution end-to-end and proactively contributing to the knowledge base.

Good to Have

• Experience with investigative and analytical tools.

Perks & Benefits

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME's diverse products, asset classes (Futures & Options, Fixed Income, Spot FX, OTC Markets, Event Contracts), and cross-functional teams.
• A competitive salary and comprehensive benefits package.

What You'll Get

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME's diverse products, asset classes (Futures & Options, Fixed Income, Spot FX, OTC Markets, Event Contracts), and cross-functional teams.
• A competitive salary and comprehensive benefits package. Learn more about our career opportunities here.

What You'll Do

As a Senior GCC Analyst, you are a builder of stability and an architect of solutions in a high-stakes, real-time environment. Your focus is on preempting issues and delivering definitive resolutions.

• Champion front-line trading support for global clients on market-event inquiries and product specifications for our entire asset class portfolio.
• Analyze real-time market conditions and order flow, actively seeking out and mitigating unusual or inefficient behavior to maintain market integrity.
• Oversee critical daily settlement data, product activations, and expirations, ensuring meticulous operational control.
• Drive complex internal and external client investigations, translating intricate technical or market issues into clear, concise solutions for diverse audiences.
• Develop and execute ad-hoc data queries and sophisticated analysis, constructing data-driven solutions that directly inform and improve policies, processes, and core technologies.
• Engage directly with clients via phone and electronic channels, embodying a passion for immediate problem-solving and exceptional customer service.
• Collaborate across global teams, managing incident resolution end-to-end and proactively contributing to our knowledge base.

What You'll Bring

We are looking for a highly analytical and communicative professional with deep experience in front-office support and financial market dynamics.

• Proven experience in a customer-facing support role within financial services, preferably in a trading or technical support function.
• Understanding of Futures and Options markets and trading concepts.
• Extensive experience utilizing leading industry charting and news platforms (e.g., Bloomberg, Refinitiv Eikon).
• Demonstrated ability to analyze statistical trends from trading activity, including price movement, volume, and volatility.
• Exceptional written and verbal communication and problem-solving skills, with a track record of effective stakeholder management.
• Experience with investigative and analytical tools is highly desirable.
• A strong foundation in technical support, data analysis, or market analysis.
• Ability to thrive both as an independent contributor and as a collaborative team member in a global operational setting.

Work Timings

Saturday - Wednesday

• Saturday: 06:45-15:45 SGT
• Sunday: 06:45-15:45 SGT
• Monday: 08:00-17:00 SGT
• Tuesday: 08:00-17:00 SGT
• Wednesday: 08:00-17:00 SGT