Sr. Manager, Private Clients
Job Description
- Strong personal network within the crypto industry, particularly across HNWI.
- Manage, coach, and develop relationship managers to deliver high-quality service to private clients worldwide.
- Drive KPIs across revenue, trading volume, and assets on platform through data-driven analysis and strategy execution.
- Refine and enhance Kraken’s private client and VIP offerings to ensure impactful and competitive benefits.
- Serve as the executive point of contact for Kraken’s top private clients, building deep relationships and trust.
- Design and execute programs and initiatives to increase client activity, trading, and assets on platform.
- Establish frameworks, tools, and enablement strategies for streamlined 1:1 RM-client communications.
- Leverage blockchain analytics, trading data, and client insights to inform revenue-generating initiatives.
- Partner with product, marketing, and client service teams to champion private client growth and loyalty efforts.
- 8+ years of experience in relationship management, account management, or institutional sales, including at least 2 years in the crypto space, with HNWIs.
- 3+ years of experience leading and scaling sales teams, serving as a key point of contact for clients and business partners.
- Experience designing and scaling VIP client programs, demonstrating ability to be scrappy, bold, and creative.
- Highly data-driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.
- Deep understanding of trading product solutions, including sophisticated perpetual futures markets.
- Deep knowledge of cryptocurrency ecosystems – their players, frameworks, and market dynamics beyond just blue-chip tokens.
- Fully aligned with the cypherpunk, libertarian values outlined in Kraken’s Tentaclements.
- Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
- Offers Equity
- Offers Commission
- Bonus program
- Equity program
- Wellness allowance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k)
Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of work
The team
At Kraken, our Growth team is focused on increasing awareness to attract and retain clients worldwide while driving the future adoption of crypto.
The Private Client Relationship Management team supports Kraken’s highest-value private clients — high-net-worth individuals (HNWIs) who expect a premium, secure, and highly tailored experience. This team ensures Kraken remains the exchange of choice for VIPs by delivering white-glove relationship management, personalized trading enablement, and high-impact benefits.
We are looking for a Senior Manager, Private Clients to join our team remotely! The #1 goal of this role is to drive business growth by designing and executing a sales strategy for our HNWI clients around the world. In this role, you’ll design and scale the best VIP program in the industry ensuring our clients not only enjoy a best-in-class experience but one that goes above and beyond expectations.
Additionally, you’ll lead a global team of sales professionals, nurturing existing client relationships while setting the standard for both client experience and revenue performance. You’ll also act as the main point of escalation and manage some of the largest whales in the space.
We’re looking for someone who isn’t afraid to be bold, can build and scale initiatives from the ground up, and is humble enough to fail fast and move on to the next challenge. If you thrive in ambiguity and can operate in a fast-paced, scrappy environment, this role is for you.
The opportunity
- Manage, coach, and develop relationship managers to ensure they deliver consistent, high-quality service to private clients worldwide.
- Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
- Refine and enhance Kraken’s private client and VIP offerings to ensure benefits remain impactful and competitive in the market.
- Serve as the executive point of contact for Kraken’s top private clients, building deep relationships and trust.
- Design and execute programs and initiatives that increase client activity, trading, and assets on platform.
- Establish frameworks, tools, and enablement strategies that streamline 1:1 RM-client communications while maintaining premium quality at scale.
- Leverage blockchain analytics, trading data, and client insights to inform revenue-generating initiatives and strategic decision-making.
- Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.
Skills you should HODL
- 8+ years of experience in relationship management, account management, or institutional sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals (HNWIs).
- 3+ years of experience leading and scaling sales teams, serving as a key point of contact for clients and business partners.
- You have experience designing and scaling VIP client programs, demonstrating a proven ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results.
- Highly data-driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.
- Deep understanding of trading product solutions, including sophisticated perpetual futures markets.
- Strong personal network within the crypto industry, particularly across HNWI (a plus).
- As a true degen, you bring deep knowledge of cryptocurrency ecosystems — their players, frameworks, and market dynamics beyond just blue-chip tokens.
- Fully aligned with the cypherpunk, libertarian values outlined in Kraken’s Tentaclements.
- Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
#LI-DM1
This job is accepting ongoing applications and there is no application deadline.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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Compensation Range: $110K - $176K
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