Commercial Solutions Architect

About Dash0

Imagine a world where observability is... well, easy. That’s what we’re building at Dash0. We’re not just another observability company, we’re a team of passionate experts who are obsessed with making observability accessible and delightful for every developer.

We are OpenTelemetry-native, ensuring seamless interoperability within modern observability ecosystems, and our “welcome present” to the OpenTelemetry community, OTelBin, a free editing, visualization, and validation tool for OpenTelemetry collector configurations, has been extremely well received.

Our mission is to make Dash0 the best observability experience in the world, and we’re seeking driven talent to shape that journey and grow alongside us.

The Opportunity

As a Solution Architect specializing in Customer Experience and Success, you will play a key role in optimizing and enhancing the user journey. This position requires a blend of technical expertise, analytical skills, and collaborative abilities to ensure a seamless and valuable experience for users. Your focus will be on improving user interactions from initial registration through to maximizing product utility, including conducting POCs, delivering demos, engaging at trade shows, and providing support.

What You’ll Do

• Customer Journey Optimization:
• Analyze and optimize the user's journey from registration to full product value utilization.
• Develop and implement data gathering strategies to generate insights for enhancing user experience.
• Collaborate with product teams to identify and resolve roadblocks in the user journey, ensuring an intuitive learning curve.
• Customer Success Support:
• Work closely with customer support and success teams to align efforts with the customer experience vision.
• Contribute to initiatives that empower customers to fully utilize product value through effective support and success strategies.
• Technical Engagement:
• Develop and execute Proofs of Concept (POCs) to demonstrate product capabilities and value.
• Prepare and deliver engaging product demos to potential and existing customers.
• Participate in trade shows and industry events, delivering talks and presentations to promote solutions.
• Provide technical support and guidance to customers, addressing their queries and issues effectively.

Who You Are

• Soft Skills:
• Communication Skills: Excellent interpersonal and verbal communication skills, able to explain complex concepts to different audiences.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to resolve customer issues and drive satisfaction.
• Empathy and Customer Focus: Understand customer needs and demonstrate empathy to enhance customer satisfaction and loyalty.
• Adaptability: Ability to adapt to changing situations and customer demands.
• Presentation Skills: Ability to deliver engaging presentations and talks to various audiences.
• Hard Skills:
• Customer Relationship Management (CRM): Experience with CRM software like Salesforce or HubSpot.
• Data Analysis: Ability to analyze customer data and metrics.
• Project Contribution: Participate in projects related to customer experience enhancement.
• Strategic Input: Contribute to strategic planning related to customer acquisition, retention, and satisfaction.
• Technical Understanding: Understanding of the product suite and technical challenges faced by customers.
• Technical Demonstration: Ability to create and conduct technical demos.
• POC Development: Experience in developing and executing Proofs of Concept.
• Education:
• Bachelor’s degree in Informatics, Software Engineering, Business Administration, Marketing, Communication, or a related field.

Why You'll Love Working at Dash0

• Competitive salary & commission structure
• Equity participation
• Collaborative and supportive team culture
• Clear path for career development