Sr Software Engineer

As a Senior Software Engineer in our Servicing AI solution team, you will design, develop, test, release, and support scalable software solutions. This role involves delivering high-quality features using agile methodologies, collaborating with cross-functional teams, and providing technical leadership to solve complex software challenges. You will also author and maintain detailed technical documentation for development and testing teams, and provide technical guidance and mentorship to resolve software engineering issues and optimize existing systems.

Must Have

• Deliver complete solutions spanning all phases of the Software Development Lifecycle (SDLC).
• Advise immediate management on project-level issues.
• Guide junior engineers.
• Operate with little day-to-day supervision, making technical decisions.
• Apply knowledge of technical best practices in decision-making.
• 3+ years relevant experience and a Bachelor’s degree or equivalent.

Good to Have

• Knowledgeable in IVR development and voice-based applications.
• Experience with IVR solution design, voice recognition, voice UX, text-to-speech, and telephony API integrations.
• Experience with ML/NLP frameworks like LangChain, LangGraph, and LangFlow.
• Familiarity with prompt engineering, RAG, and observability in LLM applications.

Perks & Benefits

• Annual performance bonus
• Equity
• Medical, dental, vision, and other benefits
• Flexible work environment
• Employee shares options
• Health and life insurance

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a Senior Software Engineer in our Servicing AI solution team, you will design, develop, test, release, and support scalable software solutions. This role involves delivering high-quality features using agile methodologies, collaborating with cross-functional teams, and providing technical leadership to solve complex software challenges. Author and maintain detailed technical documentation for development and testing teams. Provide technical guidance and mentorship to resolve software engineering issues and optimize existing systems.

Job Description:

Essential Responsibilities:

• Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
• Advises immediate management on project-level issues
• Guides junior engineers
• Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
• Applies knowledge of technical best practices in making decisions

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Preferred Expertise:

Knowledgeable in IVR development and voice-based applications, including IVR solution design, voice recognition technologies, voice UX design, text-to-speech systems, and telephony API integrations.

Key Skills:

Backend: Java, Spring Boot, Spring WebFlux, Python

Frontend: Node.js, JavaScript, TypeScript, React.js, with testing tools such as Cypress, Playwright.

Architecture: Cloud-native systems, microservices, distributed systems, CI/CD pipelines, design patterns.

Machine Learning/Natural Language Processing a plus: Experience with frameworks like LangChain, LangGraph, and LangFlow, as well as techniques like prompt engineering, RAG, and observability in LLM applications.