Staff Product Designer

Who we are looking for 🌟

We’re seeking a Staff Product Designer to shape the future of Manychat’s Engagement Experience, helping content creators and their teams to connect, manage, and grow their audiences. This includes Inbox, Contacts, Audiences, and Broadcasting experiences, the essential building blocks of how creators nurture relationships and turn conversations into lasting communities.

You are:

• An exceptional IC and mentor. You coach other senior designers, raise the bar for craft and strategy, and partner with design, product and engineering leadership to shape and direct the experience strategy
• A strategic product partner. You view the Engagement area as an interconnected ecosystem, balancing design excellence and experience consistency with with product and business priorities.
• A systems-level thinker. You design frameworks and interaction models that unify scattered workflows into scalable, intuitive experiences.
• A clear problem-framer. You thrive in ambiguity, turning complex challenges into practical, empowering solutions.
• Customer-obsessed and research-driven. You champion insights that uncover the needs of creators and teams, ensuring our experiences are functional, delightful and sticky.

What you’ll do 🚀

Balance horizons of impact

• Iterate and refine in-market experiences, closing UX gaps and improving adoption, retention, and satisfaction.
• Lead redesigns, new features, and convergence work aligned to an Experience North Star. Use the design system as a key enabler for scale and speed.
• Explore new business models, emerging technology, and early prototypes that may define Manychat’s future category leadership.

Define & Elevate the Engagement Experience

• Partner with product leadership to articulate the design vision for the Engagement area, connecting Inbox, Contacts, Audiences, and Broadcasting into one coherent ecosystem.
• Lead conceptual explorations that reimagine how creators engage with their audiences, shape near-term priorities , and influence long-term product roadmaps.
• Deliver high-quality designs that address both customer needs and business opportunities, maintaining exceptional standards from prototype to production.

Mentor & Raise the Craft Bar

• Coach other designers in the Engagement area, strengthening their craft, systems thinking, and product strategy skills.
• Establish design patterns, best practices, and workflows that help teams deliver with speed and quality.
• Contribute to a culture of feedback, learning, and design excellence.

Push Innovation Across Engagement Experiences

• Reimagine the Inbox as a proactive communication hub that organizes, prioritizes, and surfaces critical opportunities through AI and automation.
• Shape Contacts and Audiences into a powerful CRM-like foundation for creators, enabling smarter segmentation, targeting, and engagement.
• Elevate Broadcasting capabilities with clear flows, analytics, and design patterns that help creators engage at scale without losing authenticity.
• Prototype future-forward experiences that bridge automation with human engagement, testing bold ideas and setting new standards for social CRM.

Lead Influence & Collaboration

• Act as a thought partner to PMs and engineering leads, shaping product and experience strategy together.
• Collaborate with multiple product teams to ensure consistency, coherence, and scalability across Engagement experiences.
• Build alignment across stakeholders by telling compelling stories that connect design vision to user and business outcomes.

What you’ll bring 💥

• 8+ years of product design experience, with at least 3 years driving high-impact initiatives at scale.
• Proven experience leading design of holistic target experiences with high feature consistency, ideally across B2B SaaS, CRM, or engagement platforms.
• Proven ability to shape product strategy in ambiguous spaces, influencing roadmaps and driving alignment at the leadership level.
• A portfolio showcasing ecosystem-level design impact through expertise in information architecture that creates clarity, establishes effective hierarchy, and ensures findability.
• Knowledge of structured object-oriented design approaches for modeling audiences, contacts, and conversations as reusable, scalable design objects and data models.
• Strong systems thinking, with experience in architecting design patterns across interconnected products.
• Expertise in crafting microinteractions that improve usability and create moments of delight in high-frequency workflows.
• Solid visual and interaction design craft, with attention to detail and consistency.
• Expertise in research and rapid prototyping methods to explore and de-risk new concepts.
• Experience mentoring and elevating other designers, acting as a multiplier for the team’s impact.

What success looks like 🎯

Leadership & team orientation

• A design vision for Engagement that aligns with both near-term product goals and long-term ambitions.
• Higher standards of design craft and clarity across the team.
• Trusted partnerships with product and engineering leadership.

Discovery & research

• Area-level research strategy that identifies unmet needs and emerging opportunities.
• Roadmaps shaped by insights, not just assumptions.
• Clear success metrics tied to adoption, retention, and experience outcomes.

Domain knowledge & product sense

• Deep understanding of creator–audience engagement workflows.
• Awareness of industry and technology trends that could reshape Manychat’s role.
• Ability to translate ambiguous opportunities into clear next steps across horizons.

Delivery & design systems

• Scalable patterns supporting Engagement features today and converging toward the Experience North Star.
• Strong foundations in information architecture and object oriented UX to ensure clarity and coherence across Inbox, Contacts, Audiences, and Broadcasting.
• Microinteractions designed with care, ensuring seamless and efficient everyday use.
• Effective collaboration with engineering for design-to-code parity at scale.

Our recruitment process

• Submit your CV and portfolio, and answer the open-text format questions.
• We will update you on your application status.
• Our talent partner and the hiring manager will call you for a quick introduction.
• Presentation - Present your case study portfolio to your potential team and product leaders.
• Interview - Meet your hiring manager for the final interview.
• Interview - Meet the team.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.